By Amina Faki
“Standard Chartered is constantly innovating to bring easy, convenient banking to clients. We have reached another milestone today with the launch of Video banking which will transform the way we deliver client service” said Mr. Lamin Manjang the CEO Standard Chartered Kenya and East Africa.
Mr. Manjang disclosed that the Video Banking service is part of the Standard Chartered Bank’s USD 1.5 billion investment in technology package that was announced last year.
According to Mr. Manjang the funds are meant to upgrade the Bank’s technology and systems over the coming three years including investments in regional client Contact Centres.
The service will allow clients to connect with the banking agents via a secure video connection, chat and even through audio.
The World’s best consumer digital Bank has already introduced mobile banking app, retail workbench- a digital sales and service tool, online banking platform and fingerprint log-in technology in the Kenyan market.
According to Mr. Manjang, video banking is all about giving the clients more choice and more convenience. He added that one doesn’t have to visit the bank’s branches to be able to have a person-to-person conversation with the banking agents.
The new video banking service is expected to make banking secure, simple and personal for the clients.
To access the Video banking service one has to visit the Bank’s website Monday throughout Friday at the scheduled time (9.00 am-6.00 pm). The service allows Call Centres Agents to upload and share documents.
In the second phase of the video banking service, the bank intends to make it available on mobile phones.
The bank continues to be recognized for its numerous investments in technology and digital solutions.
Currently, the Video Banking service is available to more than five million clients across Africa, Asia, and the Middle East.