The Kenya Power and Lighting Company is in the process of upgrading its customer management system so as to enhance its customer service delivery.
The new system aims at improving customer convenience by offering the following benefits:
With the new system, payments through third-party EasyPay partners will now be immediately updated in our system.
The company will also introduce additional bill payment channels through the upgraded system such as the use of debit and credit cards.
The system will offer customers a self-service element where they can apply for electricity connections, query bills, check, download and print bill statements, and check their consumption patterns, among other services.
The upgraded system will improve response time as customers can report any incidents affecting their power supply.
Following the upgrade, customers will be given new account numbers which will be communicated to them via SMS.
This upgrade will be implemented in phases with the first phase covering Nairobi Region only. It will be launched in other regions throughout the country in subsequent phases.
Kenya Power stated that the upgrade and transfer of information to the new system will affect some of their services.
Consequently, the company’s commercial services including online activities will be unavailable from Thursday 7th September 2017 at 11.00 p.m. to Monday 11th September 2017 at 4.00 p.m.
Kenya Power customers have been advised to make payments through the company’s banking halls or EasyPay partners during this upgrading period.
Pre-paid vending will however not be affected.