The giant telecommunication Safaricom’s network was down on Monday morning affecting all voice calls, balance checks as well as SMS inconveniencing most Kenyans who took their wrath and fun to social media.
A Safaricom network outage has left millions of Kenyans in a communication black out this morning. #SokoUpdates pic.twitter.com/LqFXAoMGWu
— Amina Martha (@martha_amina) April 24, 2017
Airtel users watching Safaricom users right now ? ? pic.twitter.com/0rzGpgvK3s
— Holy Grail ® ™ (@ODMendel) April 24, 2017
Safaricom tukae tu hivo…. You can even shutdown mpesa servers. You giving me unquestionable excuses.. ?
— Ken_The_IT_Guy (@KENNEDYMUTUKUS) April 24, 2017
@Safaricom_Care All this time I restarted my phone and removed simcard thinking its my phone
— iam_kip (@Devis_kip) April 24, 2017
If Safaricom network is down countrywide does that mean they are replying to tweets via Airtel pic.twitter.com/wtR5KJaCUT
— Gitz ? (@iGitz_) April 24, 2017
By the time of going to the media, the services had not been restored. All this time, Safaricom had only one answer to all their customers:
@Kimwenda Apologies, we are having a challenge affecting our network, our team is working to resolve. Inconvenience regretted.^WO
— Safaricom (@Safaricom_Care) April 24, 2017
Safaricom has released a statement to newsrooms about the network issue.
“We wish to notify the public that starting from 9:30 am today, we experienced a system outage affecting a number of core services in our network. This outage affected Voice, Data, SMS, M-PESA and Enterprise services.
We have identified the root cause of the outage and are working to resolve this in the shortest time possible. In the meantime, Voice, Data, SMS, M-PESA and Enterprise services will be available intermittently until the issue is fully resolved.
We will continue to update customers on the progress to restore services. We apologize for any inconvenience caused.”