Telkom Kenya has apologized to its customers after the security of its main Twitter handle was breached and posted an offensive tweet.
In a tweet sent out to their customers, Telkom Kenya has explained that the security of their social media account was breached and that the tweet emanated from an unknown source and added that investigations were underway.
“The security of our official Twitter account was breached leading to the offensive material (which has since been removed) being posted, using this account. We have put checks in place to ensure that this does not happen again in future,” said the telecommunication company.
The offensive tweet was noted after some customers raised concerns online.
“It has been noted with concern that a post containing offensive material was placed using this handle. We have removed the material and are investigating the source. We apologize for this and reassure of our commitment to the highest ethical standards,” read another statement.
It has been noted with concern that a post containing offensive material was placed using this handle. We have removed the material and are investigating the source. We apologise for this and reassure of our commitment to the highest ethical standards of Communication.
— Telkom Kenya (@TelkomKenya) November 26, 2017
1/2 The security of our official Twitter account was breached leading to the offensive material (which has since been removed) being posted, using this handle. We have put checks in place to ensure that this does not happen again in future.
— Telkom Kenya (@TelkomKenya) November 26, 2017