Kenya Power and Lighting Company (KPLC) has embarked on a customer engagement program targeting industrial and commercial consumers which presents an opportunity to identify supply challenges and develop a resolution matrix that is tailor-made to address each customer’s concerns.
This comes after the company disclosed that it was keen on enhancing service delivery to large power consumers in a bid to promote the manufacturing sector and encourage a 24-hour economy.
The engagement program comprises industrial visits, the establishment of regional industry liaison office to enable coordinated and efficient response to customer issues, segmentation and grouping of customers into WhatsApp groups to encourage real-time communication and incident management.
Large power consumers account for about 60 percent of Kenya Power’s revenue from the sale of electricity. In December, the Company introduced a Time of Use tariff targeting this class of customers that is meant to encourage more uptake of electricity at off-peak hours hence promote 24-hour manufacturing activity.
Kenya Power’s Managing Director and CEO Dr. Ken Tarus said that it was in their interest to give their large power consumers power reliable and competitively priced power.
“We would like to thank our large power customers for the support thus far. Moving forward, we have put in place some critical interventions to continuously improve our service delivery. We have a number of ongoing projects which upon completion will improve power supply,” said Dr. Tarus.
Completion of a distribution substation that is currently under construction in Embakasi is expected to pave way for evacuation of additional geothermal power which will boost supply in Nairobi, especially to customers in Industrial area.
The Company has deployed smart meters for large power customers which allows them to easily access their readings and minimize on human intervention.
In addition, the Company is keen on expanding the distribution network through the construction of additional substations and lines to avail alternative supply points to large power customers. This move is expected to reduce downtimes caused by planned and unplanned outages and increase productivity