Kenyans have registered their frustrations with the Kenya Power and Lighting Company (KPLC) following massive delays in remitting tokens through an SMS. Millions have been left in darkness with no tokens sent hours after purchasing.
According to Kenyans online, those who purchased tokens as late as Sunday night are yet to receive their tokens with Kenya Power doing little to help. Interestingly, Kenya Power has not issued a statement on the issue to set the record straight.
Read Also: Kenya Power Has Been Inflating Power Bills By Up To 20%
Kenyans are wondering why KPLC, being the only power supplier in Kenya, with no competitor, cannot value its customers and just do things right.
Here are the sentiments from Kenyans:
#kplccustomercare kindly send me this tokens.Bought last night,yet to get response from you. RLH4GL66EQ Confirmed. Ksh200.00 sent to KPLC PREPAID for account 54401161051 on 17/12/23 at 9:30 PM
RLH4GOZS10 Confirmed.
sent to KPLC PREPAID account54401161051 on 17/12/23 at 10:11 PM— Carole Mwaura (@MainaCarole1) December 18, 2023
@KPLC_Cares since yesterday night am buying a token and there’s no reply is ther a problem on ur system or wat?
Mtr:37155410394 pic.twitter.com/bz2RjdOsGH— Janagale (@janagale053) December 18, 2023
@KPLC_Cares I have been calling all hot line’s for kplc fo help but all your numbers are busy …..how can someone get help
I have paid….3 time’s but am not receiving tokens— Rohan🇰🇪 (@Rohanlgt) December 18, 2023
@KenyaPower_Care send me the tokens for RLH0GPZIKG Confirmed. Ksh100.00 sent to KPLC PREPAID for account 14420078272 on 17/12/23 at 10:25 PM New M-PESA balance is Ksh0.00. Transaction cost, Ksh0.00.Amount you can transact within the
— Steve Kariuki (@wathimu) December 18, 2023