Kenya Revenue Authority (KRA) has held a Citizen Assembly in Nakuru County, bringing together entrepreneurs, business owners, and community representatives for a public conversation on tax administration and service delivery.
The forum is part of Speaking during the forum, KRA’s Board Chairman Hon. Ndiritu Muriithi emphasised KRA’s focus on taxpayer-centered service delivery.
“We recognise that sustainable revenue mobilization can only be achieved through collaboration with taxpayers. By listening and responding to your feedback, we aim to improve accessibility, simplify services, and build trust between KRA and the people we serve,” he said. Hon. Muriithi further said that KRA is accelerating digital solutions, expanding local service touchpoints, and introducing new customer-centred processes to make tax payment easier for businesses and individuals across the country.
In his remarks, KRA’s Acting Commissioner for Micro and Small Taxpayers, Mr. George Obel, noted that the Authority has expanded access to its services across various taxpayer segments, with a particular focus on small enterprises, the informal sector, and the emerging economy.
“We have enhanced our service offering from the iTax portal to web, and now to USSD. Taxpayers can now easily access a range of services, such as PIN retrieval and PIN checker, some of the most sought-after services, simply by dialling *222# and selecting option 5 for KRA services,” he said.
“We are also working to expand our service touchpoints to ensure that taxpayers can receive KRA support within the locations they operate,” added Mr. Obel.
These solutions will improve service delivery by ensuring that taxpayers in rural areas can still access KRA services. The solutions also cater to both smartphone users and those without smart devices, as the USSD code is accessible free of charge. Participants expressed appreciation to KRA for the engagement and awareness session, noting that such interactions are key to building trust between the Authority and taxpayers.
Present during the engagement were Board Chairpersons Ms. Winfrida Wanjiku Ngumi of the Kenya National Highways Authority, Mr Genesio Mugo of the Kenya Dairy Board, and Hon. Cornelly Serem of the Agriculture and Food Authority (AFA); KRA Board Director Mr. Richard Ndungu, AFA CEO Dr Bruno Linyiru, OGW, KRA Commissioner for Shared Services Ms Nancy Ngétich MBS, and Ag. Commissioner for Business Strategy, Technology & Enterprise Modernization, Mr. Alex Mwangi.
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