Old Mutual Group entered into a strategic partnership with Paystack to simplify and strengthen digital payments across its insurance and investment platforms, reducing transaction friction and improving the end-to-end customer experience across its digital journeys.
The integration enables customers to complete insurance and investment transactions more quickly and securely through multiple online and mobile payment channels. By improving payment reliability and reducing drop-off at the point of payment, the partnership is expected to support higher conversion rates while enhancing operational efficiency across Old Mutual’s digital platforms.
“At Old Mutual, we are committed to delivering exceptional digital experiences for our customers. Partnering with Paystack allows us to provide a seamless payment journey, reinforcing our focus on customer convenience and innovation in financial services,” said Dr. Isaac Nzyoka, Group Chief Operations Officer at Old Mutual East Africa.
The collaboration forms part of Old Mutual’s broader digital transformation strategy, strengthening its growing digital ecosystem and supporting the continued expansion of digital insurance, investment journeys, and digital funds across East Africa.
Paystack is a renowned payment aggregator that enables businesses to accept payments securely and efficiently through online and mobile channels. Its robust and scalable technology simplifies digital transactions, supporting businesses in delivering smooth and reliable payment experiences to their customers.
“We are pleased to partner with Old Mutual to enhance its digital payment capabilities. Our platform is designed to simplify payments and we look forward to supporting Old Mutual in delivering a modern and efficient digital experience for its customers,” said Paystact Chief Technology officer Vikaran Ubhi
By enabling frictionless payments aligned with the company’s digital-first customer lifestyles, the partnership enhances access to investment and protection solutions while reinforcing transparency and ease of use.
This initiative builds on Old Mutual’s broader digital transformation efforts, including last year’s rollout Anchor 360, a platform that digitises financial services by simplifying portfolio management, improving access to financial advice and enhances efficiency across the customer and advisor experience.
This partnership represents a significant step in Old Mutual’s ongoing digital transformation strategy, demonstrating the Group’s commitment to leveraging innovative technology to enhance customer experiences and support sustainable growth across East Africa.