There’s a particular kind of frustration that comes with juggling apps. One for your fiber account. Another for mobile data. A separate screen for bundles, a different one for standing orders, and somewhere in between, you’re trying to remember which payment method you set as default last time. If that sounds familiar, the latest update to My OneApp by Safaricom is worth your attention, because it quietly fixes a lot of that friction in one go.
The new version is live now on both Android and iOS, and while updates often promise more than they deliver, this one actually earns its keep. Here’s what’s changed and why it matters.
A Mini-Apps View That Finally Makes Sense
My OneApp has always tried to be a hub, a single place for the many small services that make up your Safaricom life. The problem was that “hub” sometimes felt more like “maze.” The mini-apps section has been redesigned to be simpler and easier to navigate, so instead of hunting around for the feature you need, you can actually find it in a couple of taps. It’s a small thing on paper, but anyone who’s ever gotten lost three menus deep in an app will appreciate it.
Fiber Users Get More Control
If you have Home Fibre, you can now manage your Secure Internet settings directly from the app. That means the parental controls, device protections, and network safety features tied to your home connection are no longer buried somewhere in a separate portal. It’s now part of the same app you already use for everything else, which makes it far more likely you’ll actually use it.
Roaming, Without the Hassle
Traveling used to mean either paying international rates by accident or trying to figure out the right roaming bundle at the airport with spotty Wi-Fi. Now you can enable roaming and buy roaming bundles right from My OneApp before you even board your flight. It’s a straightforward change, but it removes one more thing to worry about when you’re already juggling passports, boarding passes, and forgotten chargers.
One Screen, Every Payment Method
This might be the update most people notice first. Instead of switching contexts to pay, you can now choose between M-Pesa, Bonga Points, or ShirikiPay on a single screen. If you’ve ever wanted to redeem Bonga Points instead of spending cash, or split how you pay depending on what’s convenient that day, this makes it far less clunky. Payment shouldn’t be the hardest part of using an app, and now it isn’t.
Ratiba Gets Faster
For anyone using Ratiba to automate recurring payments — rent, subscriptions, school fees, or savings — setting up a new standing order is now quicker. Automation is only useful if setting it up isn’t a chore in itself, and this update trims down the steps considerably.
Why It’s Worth Updating Today
None of these changes are flashy on their own. No confetti animation or gimmicky new feature demanding your attention. What you get instead is an app that respects your time a little more than it did before, fewer taps, fewer screens, less second-guessing about where a setting lives.
If you already have My OneApp installed, the update is available now. If you don’t, it might be worth exploring, especially if you’re currently splitting your Safaricom life across multiple apps and browser tabs.
Android: Download on Google Play iOS: Download on the App Store
Update today, and see how much smoother a single, well-organized app can feel.
Related Content: Unpacking My OneApp By Safaricom: Your Questions And Answers