Customer satisfaction is No. 1 on Startimes’ to-do list

By / March 9, 2015



Customer service

At StarTimes they are honourably devoted to the principle that the customer is always right. They do this by making sure that the customer is always taken care of in a way that is most convenient way for them. StarTimes has made it their mission to have customer care centres consistently distributed across the country so that even if someone is living in urban or rural Kenya they have access to StarTimes. Above and beyond this they engage the customer to provide the company with feedback via research surveys. The information is then used to improve the products and services that StarTimes delivers.

Imagine this: you are sitting pretty on your couch completely engrossed in your StarTimes show, all of a sudden the electricity disappears but reappears momentarily, however the TV and the decoder are just not agreeing with each other anymore and you really want to get back to your show! For situations like these when the customer care centre is too far away and you want to get on with your show there is the StarTimes customer call centre. It is open Monday to Saturday from 07:00 to 22:00 and on Sunday and public holidays it is open 10:00 to 18:00. Here the customer call centre agents are courteous and willing to attend to your needs. There is also the after sales technician who can even repair any problems you might have encountered. The online, mobile activation portals are available on the StarTimes website so that you don’t have to stand in massive long lines to pay your bills. Above and beyond all of this there is the balance inquiry which empowers customers to check their accounts all from the website portal as well.

Most significantly there are the many platforms that customers can reach StarTimes for any query. These include voice, walk-in, e-mail and the Social Media platforms. Their interactive voice response is now more revamped and simplified to include more options while scaling up content available to customers in both English and Kiswahili dialects.





More Articles From This Author








Other Related Articles










SOKO DIRECTORY & FINANCIAL GUIDE

ARCHIVES

2019
  • January 2019 (256)
  • February 2019 (216)
  • March 2019 (287)
  • April 2019 (254)
  • May 2019 (216)
  • 2018
  • January 2018 (291)
  • February 2018 (219)
  • March 2018 (279)
  • April 2018 (225)
  • May 2018 (239)
  • June 2018 (178)
  • July 2018 (257)
  • August 2018 (249)
  • September 2018 (256)
  • October 2018 (287)
  • November 2018 (286)
  • December 2018 (187)
  • 2017
  • January 2017 (183)
  • February 2017 (195)
  • March 2017 (207)
  • April 2017 (104)
  • May 2017 (169)
  • June 2017 (206)
  • July 2017 (190)
  • August 2017 (195)
  • September 2017 (186)
  • October 2017 (235)
  • November 2017 (253)
  • December 2017 (266)
  • 2016
  • January 2016 (166)
  • February 2016 (165)
  • March 2016 (190)
  • April 2016 (143)
  • May 2016 (246)
  • June 2016 (183)
  • July 2016 (271)
  • August 2016 (249)
  • September 2016 (234)
  • October 2016 (191)
  • November 2016 (243)
  • December 2016 (153)
  • 2015
  • January 2015 (1)
  • February 2015 (4)
  • March 2015 (166)
  • April 2015 (109)
  • May 2015 (117)
  • June 2015 (121)
  • July 2015 (150)
  • August 2015 (157)
  • September 2015 (189)
  • October 2015 (170)
  • November 2015 (174)
  • December 2015 (208)
  • 2014
  • March 2014 (2)
  • 2013
  • March 2013 (10)
  • June 2013 (1)
  • 2012
  • March 2012 (7)
  • April 2012 (15)
  • May 2012 (1)
  • July 2012 (1)
  • August 2012 (4)
  • October 2012 (2)
  • November 2012 (2)
  • December 2012 (1)
  • 2011
    2010
    2009
    2008
    2007
    2006
    2005
    2004
    2003
    2002
    2001
    2000
    1999
    1998
    1997
    1996
    1995
    1994
    1993
    1992
    1991
    1990
    1989
    1988
    1987
    1986
    1985
    1984
    1983
    1982
    1981
    1980
    1979
    1978
    1977
    1976
    1975
    1974
    1973
    1972
    1971
    1970
    1969
    1968
    1967
    1966
    1965
    1964
    1963
    1962
    1961
    1960
    1959
    1958
    1957
    1956
    1955
    1954
    1953
    1952
    1951
    1950