At StarTimes they are honourably devoted to the principle that the customer is always right. They do this by making sure that the customer is always taken care of in a way that is most convenient way for them. StarTimes has made it their mission to have customer care centres consistently distributed across the country so that even if someone is living in urban or rural Kenya they have access to StarTimes. Above and beyond this they engage the customer to provide the company with feedback via research surveys. The information is then used to improve the products and services that StarTimes delivers.
Imagine this: you are sitting pretty on your couch completely engrossed in your StarTimes show, all of a sudden the electricity disappears but reappears momentarily, however the TV and the decoder are just not agreeing with each other anymore and you really want to get back to your show! For situations like these when the customer care centre is too far away and you want to get on with your show there is the StarTimes customer call centre. It is open Monday to Saturday from 07:00 to 22:00 and on Sunday and public holidays it is open 10:00 to 18:00. Here the customer call centre agents are courteous and willing to attend to your needs. There is also the after sales technician who can even repair any problems you might have encountered. The online, mobile activation portals are available on the StarTimes website so that you don’t have to stand in massive long lines to pay your bills. Above and beyond all of this there is the balance inquiry which empowers customers to check their accounts all from the website portal as well.
Most significantly there are the many platforms that customers can reach StarTimes for any query. These include voice, walk-in, e-mail and the Social Media platforms. Their interactive voice response is now more revamped and simplified to include more options while scaling up content available to customers in both English and Kiswahili dialects.