Kenya Airway’s Brand Promise

Kenya Airways always aspires to be the Pride of Africa through inspiring their people as well as delighting their guests in a consistent manner with one main purpose of contributing to the sustainable development of Africa.

Having goals is like having a magic compass that always shows the direction and leading the way and that is exactly what Kenya Airways has to offer a standard of service that seeks to enhance guest experience as well as to offer the best value, enabled by deploying operational excellence.

As the pride of Africa, Kenya Airways promises a delightful experience with a caring African touch. Kenya Airways inspires its people to unleash their potential and provide world class technologies to advance their quests with a quality life and in turn be able to achieve real progress as well as creating a positive impact in the community, Africa and the world.

This is the warm, caring, friendly, and truly African and the pride of Africa that strives to meet the highest standards for safety in the workplace as well as the operations and it ensures that all its employees as well as those whom they work with perform their duties in a safe manner.

Everything that Kenya Airways does begins and ends with the experience of the customer in mind and, most importantly, Kenya Airways listens to its customers and deliver ever-increasing value in the market that it serves.