Safaricom Launches Interactive App To Empower Customers

Safaricom (NSE: SCOM) has today announced the immediate availability of a new interactive app named MySafaricom app for Android and iOS users.

The application enables the 7.8 million smartphone users on Safaricom to perform a wide range of operations, including purchase of data bundles, access of information on data bundle balance, redemption and transfer of Bonga points, access to M-PESA statements and topping up other numbers.

Prepaid users can view their airtime balance in real time while postpaid users can view usage or request a detailed invoice to be sent to their own email addresses.

In addition, the app contains searchable information on many of the services offered by Safaricom through the application named Knowledge Base, hence eliminating the need to contact customer care for assistance on many issues.

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“With the emergence of a number of new services on our network, our app aims to place more control in the palms of our customers. Using a simple interface, users are able to view dynamic and real time updates on their call, SMS and data use. This aligns with our ambition to provide the best experience to our customers,” said Bob Collymore, CEO, Safaricom.

Other functions on the app include management of SMS, Sambaza, Skiza and Roaming services; a store locator with opening times; a knowledge base containing vast information on Safaricom services; and the various means in which customers can get in touch with the contact centre.