Coop Executive Banking: Enhancing Customer Experience

By Amina Faki,

“For anyone who wants to bank, think about Coop Bank. They are sure for you, always sure” said the director of Wigot Gardens Hotel in Kisumu, Gideon Ongalo Kidenda, a satisfied Coop Bank Customer.

Cooperative Bank of Kenya launched a unique service recently which brings together unique individuals to help them grow, get new contact opportunities and get access to and share investment and business information informally.

Coop Captains Club is a service that gives individuals opportunities to have access to vast information on investment opportunities across the region.

Members of the Coop Captains Club executive banking have the advantage of getting dedicated Executive relationship managers and customer experience teams and dedicated Executive Centre managers in their Executive plus suites.

“I ran a school, the experience is so good because I have been banking with Cooperative Bank, one thing I know about the bank is that I have never had an issue. Anytime need arises I just need to call my manager and I am assisted immediately. There’s no other bank I can run to apart from the Co-operative bank. Jovially commented Nyambura Wachira a Captain’s Club member.

The experience doesn’t stop with that, members of the executive banking are entitled to so many other beneficial experiences:

1. Access to exclusive Executive Banking Centers
2. Package lifestyle benefits through the bank’s partners
3. Preferential lending and deposit terms
4. Customized insurance premium packages
5. Preferential foreign currency rates
6. Access to transaction flexibility through RMS
7. Priority contact center access
8. Discounted brokerage rates and access to investments research materials.

The newly rebranded Executive banking provides convenience for its members. It ensures security for mobile and internet banking platforms, digital booths for self-banking,

“The networking forum has been amazing, I have networked, made business and have met with great people who are my potential customers. Coop Bank has given as a platform where we can share business ideas and our businesses.” Rosemary Kaittany a member of Coop Captain’s Club.

It’s easy to join the Coop Executive Banking Services, all you need is to be a member at registration fee of 1000 shillings for Executive membership and 2000 shillings for Executive Plus membership.