Kenya’s Telco Giant Safaricom Raises its Shop’s Footprint to 48

By David Indeje / November 30, 2017 | 11:02 am



Kenya’s Telco Giant Safaricom Raises its Shop’s Footprint to 48

Safaricom (NSE: SCOM) on Thursday announced the launch of five new Safaricom Shops that aim to cater for rising demand across the country.

In Nairobi, a new Ronald Ngala Shop will serve customers in the Central Business District while the Greenspan Mall Shop will serve customers in Donholm, Kayole and the Greater Eastlands region.

A new Nyahururu shop will cater to customers in Nyandarua County, Laikipia West and Samburu Central Sub Counties.

The telco also launched a remodelled Village Market Safaricom Shop, which has been refitted to provide an immersive customer experience around connected and smart home solutions. The company has also refurbished the Kitui shop to meet an increasing appetite for smartphones and related services in Kitui County.

“Kenyans are embracing an increasingly digital enabled lifestyle driven by growing smartphone uptake, advanced 3G and 4G networks, and smart, connected homes. Our investment in these new Safaricom Shops will go a long way in meeting these emerging customer needs within a fast evolving technology landscape,” said Joseph Ogutu, Director – Strategy, Safaricom.


The new outlets will grow Safaricom Shop’s footprint to 48 across the country, with more than 10,000 customers visiting a Safaricom outlet every day. The growing customer footfall is largely driven by demand for 3G and 4G smartphones, and for M-PESA services. Safaricom is also remodeling some of its shops to cater for emerging services such as connected businesses, smart homes, and e-commerce.

Safaricom has also launched eight care desks that will supplement the Nyahururu and Greenspan Mall shops. The care desks will be located at Safaricom Dealers in Nyahururu, Kinamba, Rumuruti, and Ol-Kalau in Nyandarua and Laikipia Counties, and Donholm, Kayole and Pipeline in Nairobi County. The care desks are staffed by Safaricom employees and allow customers to access personalized services including M-PESA statements, without having to visit the shops.





About David Indeje

David Indeje is a writer and editor, with interests on how technology is changing journalism, government, Health, and Gender Development stories are his passion. Follow on Twitter @David_IndejeDavid can be reached on: (020) 528 0222 / Email: info@sokodirectory.com

View other posts by David Indeje


More Articles From This Author







Trending Stories










Other Related Articles










SOKO DIRECTORY & FINANCIAL GUIDE



ARCHIVES

2020
  • January 2020 (272)
  • February 2020 (310)
  • March 2020 (390)
  • April 2020 (322)
  • May 2020 (336)
  • June 2020 (67)
  • 2019
  • January 2019 (253)
  • February 2019 (216)
  • March 2019 (285)
  • April 2019 (254)
  • May 2019 (272)
  • June 2019 (251)
  • July 2019 (338)
  • August 2019 (293)
  • September 2019 (306)
  • October 2019 (313)
  • November 2019 (362)
  • December 2019 (320)
  • 2018
  • January 2018 (291)
  • February 2018 (219)
  • March 2018 (278)
  • April 2018 (225)
  • May 2018 (238)
  • June 2018 (178)
  • July 2018 (256)
  • August 2018 (249)
  • September 2018 (256)
  • October 2018 (287)
  • November 2018 (284)
  • December 2018 (185)
  • 2017
  • January 2017 (183)
  • February 2017 (194)
  • March 2017 (207)
  • April 2017 (104)
  • May 2017 (169)
  • June 2017 (205)
  • July 2017 (190)
  • August 2017 (195)
  • September 2017 (186)
  • October 2017 (235)
  • November 2017 (253)
  • December 2017 (266)
  • 2016
  • January 2016 (165)
  • February 2016 (165)
  • March 2016 (190)
  • April 2016 (143)
  • May 2016 (245)
  • June 2016 (182)
  • July 2016 (271)
  • August 2016 (248)
  • September 2016 (234)
  • October 2016 (191)
  • November 2016 (243)
  • December 2016 (153)
  • 2015
  • January 2015 (1)
  • February 2015 (4)
  • March 2015 (166)
  • April 2015 (108)
  • May 2015 (116)
  • June 2015 (120)
  • July 2015 (148)
  • August 2015 (157)
  • September 2015 (188)
  • October 2015 (169)
  • November 2015 (173)
  • December 2015 (207)
  • 2014
  • March 2014 (2)
  • 2013
  • March 2013 (10)
  • June 2013 (1)
  • 2012
  • March 2012 (7)
  • April 2012 (15)
  • May 2012 (1)
  • July 2012 (1)
  • August 2012 (4)
  • October 2012 (2)
  • November 2012 (2)
  • December 2012 (1)
  • 2011
    2010
    2009
    2008
    2007
    2006
    2005
    2004
    2003
    2002
    2001
    2000
    1999
    1998
    1997
    1996
    1995
    1994
    1993
    1992
    1991
    1990
    1989
    1988
    1987
    1986
    1985
    1984
    1983
    1982
    1981
    1980
    1979
    1978
    1977
    1976
    1975
    1974
    1973
    1972
    1971
    1970
    1969
    1968
    1967
    1966
    1965
    1964
    1963
    1962
    1961
    1960
    1959
    1958
    1957
    1956
    1955
    1954
    1953
    1952
    1951
    1950