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Telkom Kenya Launches Self-care Mobile App for Subscribers

BY Soko Directory Team · November 30, 2017 09:11 am

Telkom has launched My Telkom, a self-care mobile app, for use on smartphones and other mobile devices.

My Telkom app, that will be available to Android and Apple iOS users.

The self-care application enables a subscriber to:
• View Main account balance
• Top up via scratch card
• Redeem Ziada points
• View subscriptions and plan details
• Buy data, SMS and voice bundles
• Credit transfer
• Raise a query/complaint to customer care

They can also contact Customer Care directly, in-app, by calling, texting or on social media; or locating the nearest Telkom Retail Shop.

Levi Nyakundi, Telkom’s Chief Marketing Officer says, “My Telkom self-care app offers an additional touch point for our customers. From a single digital platform, customers have a dashboard from which they can not only access different features of their accounts but also interact with our Customer Care representatives to address their concerns. The app gives the customer an opportunity to enjoy the experience by placing greater control in their hands.”

The zero-rated app is only available to pre-paid customers. Customers who successfully download and log into the app from the Google Play Store or Apple App store receive a one- time offer of 300 MB upon successful download of the App.

“We always focus on the customer and aim to deliver value in all our propositions. This app is loaded with functionalities that are tied to the everyday needs of the consumer. It will continue evolving, based on feedback and the dynamic customer trends,” says Mr. Nyakundi.

Soko Directory is a Financial and Markets digital portal that tracks brands, listed firms on the NSE, SMEs and trend setters in the markets eco-system. Find us on Facebook: facebook.com/SokoDirectory and on Twitter: twitter.com/SokoDirectory

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