Telkom Kenya Launches Self-care Mobile App for Subscribers

By Soko Directory Team / November 30, 2017

Telkom Kenya Launches Self-care Mobile App for Subscribers

Telkom has launched My Telkom, a self-care mobile app, for use on smartphones and other mobile devices.

My Telkom app, that will be available to Android and Apple iOS users.

The self-care application enables a subscriber to:
View Main account balance
Top up via scratch card
Redeem Ziada points
View subscriptions and plan details
Buy data, SMS and voice bundles
Credit transfer
Raise a query/complaint to customer care

They can also contact Customer Care directly, in-app, by calling, texting or on social media; or locating the nearest Telkom Retail Shop.

Levi Nyakundi, Telkom’s Chief Marketing Officer says, “My Telkom self-care app offers an additional touch point for our customers. From a single digital platform, customers have a dashboard from which they can not only access different features of their accounts but also interact with our Customer Care representatives to address their concerns. The app gives the customer an opportunity to enjoy the experience by placing greater control in their hands.”

The zero-rated app is only available to pre-paid customers. Customers who successfully download and log into the app from the Google Play Store or Apple App store receive a one- time offer of 300 MB upon successful download of the App.

“We always focus on the customer and aim to deliver value in all our propositions. This app is loaded with functionalities that are tied to the everyday needs of the consumer. It will continue evolving, based on feedback and the dynamic customer trends,” says Mr. Nyakundi.

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