MultiChoice Kenya Opens its 12th Customer Service Center in Nyeri

By Soko Directory Team / December 4, 2017

MultiChoice Kenya Opens its 12th Customer Service Center in Nyeri

MultiChoice Kenya has opened its new customer service centre that it is dedicated to serve both DStv and GOtv subscribers in Nyeri town and its environs.  

The centre is intended to give subscribers a one-stop service point with comprehensive service.

The new service centre brings to 12 the total number of MultiChoice Service Centres in the country and will be equipped with modern facilities to expedite the service process.

Customers will be able to get services including payment of subscriptions, package upgrades and downgrades, decoder diagnostics, customer care support, software upgrades, repair or replacement of faulty decoders, consumer education (self-help service techniques), installation services and purchase of accessories among others.

GOtv Kenya GM Simon Kariithi said, “Opening the service Centre in Nyeri will offer more convenience to our customers in this county. At MultiChoice, we value the feedback that we receive from our customers and we constantly strive to shape our business to respond to these customer demands. Customers are at the heart of our business and we want to improve their experience whenever and wherever they engage with us.”

The customer service centre was necessitated by the need to enhance service delivery to all DStv and GOtv subscribers across the country.

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