Kenya’s Immigration and Customs System Down

Kenya’s Immigration system is down affecting hundreds of Kenyans who sought for their services on Tuesday.

“The Immigration Department is experiencing connectivity challenges in it’s servers affecting Passport and Kenya electronic Foreign Nationals Services (eFNS) services,” said  Maj. Gen (Rtd) Dr. Gordon Odemo Kihalangwa Director, Department of Immigration Services.

He further said the ICT team was working on  the system to diagnose and rectify the problem. “We apologize for the inconveniences as we endeavor to restore our services.”

The Immigration Department is experiencing connectivity challenges in it’s servers affecting Passport and EFNS services. The ICT team is working on the system to diagnose & rectify the problem. We apologize for the inconveniences as we endeavor to restore our services. – DIS

— General Kihalangwa (@GKihalangwa) January 23, 2018

Read: What you need to know about the Kenyan East African e-Passport 

Last year, the department rolled out the usage of the new Kenyan East African e-passport to facilitate faster clearance at ports of entry and exit and will apply to new applications/renewals before the current passport is phased out.