In April, Telkom Kenya announced the role out of cloud-based fixed voice service named Omniconnect, set to enhance the enterprise landscape in Kenya.
The new service allows small medium enterprises (SMEs) and corporates to outsource for secure and innovative technologies to help advance and grow both their service and product delivery.
Enterprise customers who will subscribe to the service will be able to make and receive phone calls that will include among other things conference calls as well as the ability to integrate with email and mobile phones.
With this product from Telkom, enterprises will have no need for setting up and maintaining a fixed telephone line. This will help in cutting the costs used for such services. With the product, businesses can also choose not to host telephone systems on their facilities.
What is more, this product is competitively priced and recognizes the aspect of on/off-net rates. It is also billed per second and gives a business a substantial saving in terms of costs.
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According to Telkom Enterprise MD Kris Senanu, the “solution will free corporates and SMEs to focus on their core businesses, without being bogged down by the cost of acquiring, running and maintaining” the system.
The Offers
The Omniconnect comes in three offers:
- Silver
- Gold
(For corporates)
- SMEs
The SME option allows up to 20 extensions that come with call features such as holding, transferring, voicemail as well as paging. It also has third-party mobile app support.
The corporate supports a minimum of 20 extensions that include call recording and ad-hoc video-conferencing on the Silver offer.
Gold gives one the same benefits with the addition of voicemail, email, video calling, web collaboration, office 365/Outlook integration among others.