Telkom Travel is Telkom Kenya’s roaming service that enables for their GSM users to automatically make and receive voice calls, send and receive data or have access to any other services when traveling outside Kenya.
With Telkom Kenya, while roaming, your telephone number remains unchanged and you can receive telephone calls just like you were in Kenya.
Your bill, while outside Kenya, will be paid in Kenyan currency (shillings). The service is activated upon a written request by the customer, presented to Telkom shop or to an account relationship manager. A contract is signed a refundable security deposit is paid.
When you arrive in a foreign country, switch on your mobile phone. The mobile phone will automatically pick radio signals of the roaming partner network and initiate registration in the visited network.
In case the automatic authentication fails, a subscriber can use the manual authentication through his phone settings, network and selects manual configuration.
The visited network will ‘authenticate’ the customers’ mobile phone with Telkom (e.g. check if it’s a valid customer, whether the customer is allowed to roam, services which customer can access, etc).
Once authentication is done successfully, the customer can make and receive calls. The name of the visited network will be displayed on the screen of the customers’ mobile phone.
A subscriber can make calls to any destination in the roaming country and also to any destination outside the country in which they are roaming.
One will simply dial the relevant area code and number of the country in which they are roaming.
For international calls, a subscriber will have to add a ‘+’ (shortcode for 000), the country code of the country you are dialing and the telephone number of the person you are calling.
For example, to call customer 0770123456 while roaming, roamer X will have to dial +254770123456
To make a call from the home network to someone who is roaming, a subscriber only has to dial the persons complete Telkom number as they do when they are on the home network.
If somebody within the country in which you are roaming needs to contact you, they will have to dial your Telkom number, including the international access code (+) and the international dialing code for Kenya (254) followed by your number.