Electricity Consumers to Pay for Kenya Power Employees’ Mess

By Wilkister Alao / July 12, 2019



kenya power

Token distributors have now been barred by Kenya Power from handling tokens in an effort to handle fraud cases experienced.

Speaking during the Kenya Power media briefing on audited results for the financial year that ended on June 30, Kenya Power Managing Director and CEO Eng. Jared Othieno said that the company urges its consumers to pay for their tokens using only the mobile money platform.

“Consumers should use the authorized platform to pay for their tokens, that is M-PESA Paybill number 888880 for pre-paid services and 888888 for post-paid services so that we avoid incurring losses as a company,” he said.

The company had entrusted some of their employees to distribute tokens but it soon discovered that the vendors did not channel the money to the utility firm thereby causing the company heavy losses.

READ ALSO: Kenya Power Runs Into Losses Again 

However, the company’s decision on ways of recovering their lost monies will be a great blow to innocent Kenyans who bought the tokens not knowing there were fraudulent activities involved, as they will be required to pay for the stolen tokens.

There are cases of some Kenyans not being able to purchase tokens before they pay for the accumulated charges they had.

One customer was informed by Kenya Power upon attempts to purchase electricity units that she had accumulated charges worth 7,820 shillings which she had to pay for first.

She said that when she sought clarification about the matter she was told by the firm that “somebody had hacked their systems and was giving free units and so the firm is claiming its lost units”.

Other Kenyans who noticed that their accounts read negative and complained were advised by the firm to report to the DCI.

On asking the Kenya Power CEO Eng. Othieno why innocent Kenyans would be made to pay for tokens they genuinely bought from dishonest Kenya Power appointed agents, he was not able to give an answer.

Stephen Mutoro, the CEO for Consumer Federation of Kenya (Cofek), said it was unfair for the firm to recover its losses by punishing innocent consumers.

“If Kenya Power employees are responsible for the said theft, why would the firm make consumers pay for its employees’ mess?” he asked.

According to him, this unfair treatment towards token consumers by the company is a matter only a commission of enquiry can sort out as he thinks it is a matter beyond the DCI.

READ ALSO: ‘The More Power You Consume the More a Unit will Cost,’ Kenya Power’s New Charging System 





More Articles From This Author








Other Related Articles










SOKO DIRECTORY & FINANCIAL GUIDE

ARCHIVES

2019
  • January 2019 (256)
  • February 2019 (216)
  • March 2019 (285)
  • April 2019 (254)
  • May 2019 (272)
  • June 2019 (252)
  • July 2019 (340)
  • August 2019 (227)
  • 2018
  • January 2018 (291)
  • February 2018 (219)
  • March 2018 (278)
  • April 2018 (225)
  • May 2018 (238)
  • June 2018 (178)
  • July 2018 (257)
  • August 2018 (249)
  • September 2018 (256)
  • October 2018 (287)
  • November 2018 (284)
  • December 2018 (187)
  • 2017
  • January 2017 (183)
  • February 2017 (195)
  • March 2017 (207)
  • April 2017 (104)
  • May 2017 (169)
  • June 2017 (205)
  • July 2017 (190)
  • August 2017 (195)
  • September 2017 (186)
  • October 2017 (235)
  • November 2017 (253)
  • December 2017 (266)
  • 2016
  • January 2016 (165)
  • February 2016 (165)
  • March 2016 (190)
  • April 2016 (143)
  • May 2016 (246)
  • June 2016 (183)
  • July 2016 (271)
  • August 2016 (249)
  • September 2016 (234)
  • October 2016 (191)
  • November 2016 (243)
  • December 2016 (153)
  • 2015
  • January 2015 (1)
  • February 2015 (4)
  • March 2015 (166)
  • April 2015 (109)
  • May 2015 (117)
  • June 2015 (121)
  • July 2015 (150)
  • August 2015 (157)
  • September 2015 (189)
  • October 2015 (170)
  • November 2015 (174)
  • December 2015 (208)
  • 2014
  • March 2014 (2)
  • 2013
  • March 2013 (10)
  • June 2013 (1)
  • 2012
  • March 2012 (7)
  • April 2012 (15)
  • May 2012 (1)
  • July 2012 (1)
  • August 2012 (4)
  • October 2012 (2)
  • November 2012 (2)
  • December 2012 (1)
  • 2011
    2010
    2009
    2008
    2007
    2006
    2005
    2004
    2003
    2002
    2001
    2000
    1999
    1998
    1997
    1996
    1995
    1994
    1993
    1992
    1991
    1990
    1989
    1988
    1987
    1986
    1985
    1984
    1983
    1982
    1981
    1980
    1979
    1978
    1977
    1976
    1975
    1974
    1973
    1972
    1971
    1970
    1969
    1968
    1967
    1966
    1965
    1964
    1963
    1962
    1961
    1960
    1959
    1958
    1957
    1956
    1955
    1954
    1953
    1952
    1951
    1950