MyPower App: Kenya Power’s Innovation To Boost Customer Services

Kenya Power strives to meet the consumers’ needs by improving the quality of services and ensuring that these services reach consumers through various platforms.

In order to understand customers’ needs, a business entity has to be close to them, making frequent interactions and responding to their demands as soon as possible.

With everyone embracing new technology, Kenya Power has not been left out as the company has an app that enables customers to get self-care services through their mobile devices.

Here is why Kenya Power introduced the MyPower app;

MyPower App is Kenya Power’s innovation that allows you to access a wide array of services including bill inquiries, prepaid meter inquiries, power quality reports and interaction with the customer care team.

The key features are;

Postpaid services

• Bill balance request
• E-bill registration
• Submission of meter readings
• Billing complaints & suggestions

Prepaid services

• Prepaid token purchase
• Last token inquiry
• Prepaid meter complaints & suggestions

Power quality reports

• Power failure reporting
• Outage maps
• Scheduled power interruptions
• Other power quality complaints and suggestions

Kenya Power employee authentication with Jua for sure.

How to download the MyPower App

The App is available for download to both the Android and Apple devices, with a content rating of ‘Everyone’.

MyPower – Kenya Power Self-service can be downloaded and installed on android devices supporting 21 API and above. This app is also listed in the Business category of the app store.

Kenya Power updates the app frequently to ensure that it meets the ever-changing wants of the customers.

Download the app using your favorite browser and click on install to install the app.

The app is installed for free, but download charges will apply depending on the service provider.

Be part of new technology by downloading the MyPower app on your mobile device and get to experience the best of Kenya Power services.