How Lipa Na M-Pesa Has Transformed Mercy Mwangi’s Nail Spa

By Rahab Mbiriti / January 24, 2020 | 12:49 pm




Mercy Mwangi, is a bubbly and charming entrepreneur, who runs a nail spa, Mercy’s Spa, in Lower Kabete, next to KwaMbao matatu stage, Kiambu County. She is among the few SMEs who are holding on despite the biting economy that is making most businesses sink.

When I first moved to Lower Kabete, I was looking for a nail salon to have my nails fixed and that is how I first met Mercy. I had on several occasions passed by her salon on my way to and from home and noticed how tons of women crowded in the small container-like shop to have their nails done.

Mercy is so friendly that we immediately sparked a close friendship immediately after my first visit to her salon. 30-year-old Mercy tells me that she has a degree in Bachelor in Commerce (BCOM) from the University of Nairobi.

“Even though I have a degree in BCOM from Nairobi University, I never pictured myself as a business person but my passion for beauty made me quit my job at the time and face my fears,” she tells me.

Mercy says she worked in the banking sector for almost five years before quitting and starting her entrepreneurial journey. She chose to take the road less taken.

The first thing you will notice when you enter her spa is the signage that says, “Lipa Na M-Pesa accepted here”

When she first started, Mercy says that her clients would pay for her services strictly by cash, which was a bit cumbersome in that she had to look for change, have trouble accounting for the income among other challenges.

Mercy says she decided to register for a Lipa Na M-Pesa till number when a sales lady approached her one day in her spa.

“I was a bit reluctant but after she explained to me the benefits of having a till number for my business, I decided to give it try,” she says.

For Mercy, Lipa Na M-Pesa has had the following benefits to her nail spa:

Reduced risk of theft

Mercy says that her spa is busiest from 5 pm onwards, especially since most of her customers are working throughout the day and get off work from 4 pm. Her spa, therefore, operates until late in the evening to around 9 pm.

With most of her customers paying through the till number, she admits that she feels so much safer now working late into the night and not having to carry large amounts of money with her after closing spa.

“Your money is more secure on the phone as compared to having it in cash. Lipa Na M-Pesa ensures that my cash is safe and I don’t have to worry about losing it,” she added.

Cases of people breaking into shops and making away with cash have been on the rise, especially in Nairobi and Mercy thinks, having a Lipa Na M-Pesa is like having your cash remitted to your bank directly where nobody can steal unless you give them access.

Reduced risk of fraud

Almost every business that deals with cash transactions has dealt with cases where a customer has paid using fake currencies, and this is no different for Mercy’s spa. She admits that cases of customers paying using fake currency to pay for services have gone down dramatically ever since she introduced the use of Lipa Na MPesa in her spa.

The Lipa Na M-Pesa eliminates the probability of a business getting fake currency by 100 percent. This is because there is no hard currency involved but just transaction via the mobile money platform; M-Pesa. This also increases profits as it eliminates losses that might arise when one accidentally admits fake currency paid in cash.

Enhanced business efficiency

“Before Lipa Na MPesa, I used to waste a lot of time looking for loose change to give customers after paying for the services. With Lipa Na MPesa, Mercy says that she has greatly reduced the time she used to waste looking for a change. This is because the customer is able to pay the exact amount for the service rendered.

“If I don’t have change for a certain amount, I ask my customers to consider paying using the till number, of which most oblige to,” she adds.

Easy reconciliation

Before having a till number for her spa, Mercy says she used to waste a lot of time counting cash, keeping track and balancing her books.

With her till number, she is able to see her day’s or week’s income streams.

“Lipa Na MPesa is a key component in my business and I can’t thank Safaricom enough for transforming my entrepreneurial journey. Thank you, Safaricom,” Mercy concludes.

Do you have a story on how Lipa Na M-Pesa has transformed your business? Share with and we shall run your story.

READ: 8 Tractors And 8 Fuso Trucks Among Prizes To Be Won In The Lipa Na M-Pesa Customer And Merchant Promotion





About Rahab Mbiriti

Rahab Mbiriti is an Experienced Research Specialist working for Sokodirectory with a passion for collecting data, breaking down data and analyzing it for easy consumption. Rahab also has a passion for writing Business and Economic oriented articles.To reach her, email her on [email protected]

View other posts by Rahab Mbiriti


More Articles From This Author







Trending Stories










Other Related Articles










SOKO DIRECTORY & FINANCIAL GUIDE



ARCHIVES

2020
  • January 2020 (272)
  • February 2020 (287)
  • 2019
  • January 2019 (255)
  • February 2019 (216)
  • March 2019 (285)
  • April 2019 (254)
  • May 2019 (272)
  • June 2019 (251)
  • July 2019 (338)
  • August 2019 (293)
  • September 2019 (306)
  • October 2019 (313)
  • November 2019 (362)
  • December 2019 (320)
  • 2018
  • January 2018 (291)
  • February 2018 (219)
  • March 2018 (278)
  • April 2018 (225)
  • May 2018 (238)
  • June 2018 (178)
  • July 2018 (256)
  • August 2018 (249)
  • September 2018 (256)
  • October 2018 (287)
  • November 2018 (284)
  • December 2018 (185)
  • 2017
  • January 2017 (183)
  • February 2017 (194)
  • March 2017 (207)
  • April 2017 (104)
  • May 2017 (169)
  • June 2017 (205)
  • July 2017 (190)
  • August 2017 (195)
  • September 2017 (186)
  • October 2017 (235)
  • November 2017 (253)
  • December 2017 (266)
  • 2016
  • January 2016 (165)
  • February 2016 (165)
  • March 2016 (190)
  • April 2016 (143)
  • May 2016 (245)
  • June 2016 (182)
  • July 2016 (271)
  • August 2016 (248)
  • September 2016 (234)
  • October 2016 (191)
  • November 2016 (243)
  • December 2016 (153)
  • 2015
  • January 2015 (1)
  • February 2015 (4)
  • March 2015 (166)
  • April 2015 (108)
  • May 2015 (116)
  • June 2015 (120)
  • July 2015 (148)
  • August 2015 (157)
  • September 2015 (188)
  • October 2015 (169)
  • November 2015 (173)
  • December 2015 (207)
  • 2014
  • March 2014 (2)
  • 2013
  • March 2013 (10)
  • June 2013 (1)
  • 2012
  • March 2012 (7)
  • April 2012 (15)
  • May 2012 (1)
  • July 2012 (1)
  • August 2012 (4)
  • October 2012 (2)
  • November 2012 (2)
  • December 2012 (1)
  • 2011
    2010
    2009
    2008
    2007
    2006
    2005
    2004
    2003
    2002
    2001
    2000
    1999
    1998
    1997
    1996
    1995
    1994
    1993
    1992
    1991
    1990
    1989
    1988
    1987
    1986
    1985
    1984
    1983
    1982
    1981
    1980
    1979
    1978
    1977
    1976
    1975
    1974
    1973
    1972
    1971
    1970
    1969
    1968
    1967
    1966
    1965
    1964
    1963
    1962
    1961
    1960
    1959
    1958
    1957
    1956
    1955
    1954
    1953
    1952
    1951
    1950