Telkom has revamped its daily, monthly and unlimited home plan data bundles that will give more value to pre-paid heavy data customers by improving their user experience as well as the amount of data they will get when they purchase the revised offers.
The Fair Usage Policy (FUP) that guides on speed limits applied to unlimited bundles have been reviewed to ensure connection speeds at peak times are not slowed down (throttled) when users are uploading and downloading large files.
These revised FUP speed limits will in effect improve the overall data experience for those that subscribe to the unlimited bundles.
Telkom’s Director, Marketing, Mr. Eric ACHOLA, says: “These bundle revisions were informed by customer feedback on the need to provide them with bundle options that will support their evolving consumption habits.”
The use of Internet data continues to rise. This comes at a time when the national government and local health authorities continue to urge Kenyans to stay home, as much as possible, as a means of reducing the spread of COVID-19. As a result, more and more Kenyans are making the switch to conducting their affairs, virtually, from home: working from home, distance learning, and even virtual socialization.
Mr. ACHOLA adds: “Now more than ever, telcos need to play their part in keeping their customers connected. The revision of our data limits and the FUP for both our daily and Unlimited plans means our customers will be getting more value from us.”
To subscribe to the revised Home Plan Data Bundles, a customer will need to dial *544# and follow the prompts. They can also make a purchase via https://myaccount.telkom.co.ke.