How Was Huawei Named Gartner Peer Insights Customers’ Choice Eight Times in Three Consecutive Years?
KEY POINTS
In April 2019, Huawei was named a Gartner Peer Insights Customers' Choice (in the network field) for the very first time.
Today, numerous online platforms list top restaurants based on the reviews left directly by diners. Unlike the world-famous Michelin star rating system, which relies on experts casting their judgment, there is no room for industry bias on such user-rated platforms. As such, then, these recommendations and scoring systems have become the most credible and applicable to people’s daily restaurant choices.
Moving sideways into the high-tech world — where technical know-how is everything — there is also a world-renowned distinction where vendors are reviewed directly by their end customers. It’s known as Gartner Peer Insights Customers’ Choice.
Gartner Peer Insights is an online platform that collects ratings and reviews of Information Technology (IT) software and services, written and read by IT professionals and technology decision-makers themselves — true peer insights. The goal is to help IT leaders make more insightful purchasing decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. To date, Gartner Peer Insights includes more than 350,000 verified reviews in more than 355 markets.
Huawei is proud to have been singled out time and again among leading vendors who also receive Gartner Peer Insights Customers’ Choice distinctions. Huawei has been especially successful in the network field, having been named Customers’ Choice eight times in three consecutive years. Of particular significance, Huawei’s firewalls have won this distinction for the first time in 2021, completing the set and ensuring that all four of Huawei’s network domains have been recognized as a Customers’ Choice.
Such an achievement, of course, was no easy feat given the external pressure Huawei has been under in recent times. It reaffirms Huawei’s leading position and importance in terms of technologies and products. But how exactly has Huawei achieved this?
Success in All Network Domains
Recognition as a Gartner Peer Insights Customers’ Choice is based on real reviews by end-user professionals, the people who actually purchase, implement, and use the products or services of vendors. Noted for its consistently rigorous criteria, Customers’ Choice has quickly become one of the most credible distinctions and reports in the industry.
To receive a Customers’ Choice, vendors must meet two key criteria. Specifically, vendors must have received at least 50 eligible customer reviews within the submission period, at least 20% of which are from vendors’ non-primary industries. Furthermore, the average overall customer rating for vendors must be at least 4.5 out of 5 stars, with product performance, deployment, Operations and Maintenance (O&M), and service support all reviewed.
In April 2019, Huawei was named a Gartner Peer Insights Customers’ Choice (in the network field) for the very first time. Since then, the company has garnered this title eight times over three consecutive years. And unlike other vendors specializing in only one field, Huawei is an all-round vendor and, in total, has been named a Customers’ Choice in four categories — ‘Wired and Wireless LAN Access Infrastructure,’, ‘WAN Edge Infrastructure,’ ‘Data Center and Cloud Networking,’ and ‘Network Firewalls.’
To elaborate, Huawei was recognized as a Customers’ Choice for Wired and Wireless LAN Access Infrastructure twice, in both January 2020 and May 2021. Similarly, Huawei won Customers’ Choice for WAN Edge Infrastructure twice in both April 2020 and February 2021. Huawei was named Customers’ Choice for Data Center and Cloud Networking three times, with wins in April 2019, October 2019, and November 2020. And for the first time, Huawei firewalls were honored as a Customers’ Choice for Network Firewalls in April 2021.
What’s most remarkable is that Huawei is the only vendor from outside North America to be included as a Customers’ Choice in the Local Area Network (LAN), Wide Area Network (WAN), and data center market segments. And for the security market segment, Huawei is one of only two vendors from outside North America to receive this accolade. Time and again, Huawei has won the highest customer rating among all selected vendors, signifying its long-lasting, co