How To Easily Buy Kenya Power Tokens Using USSD Code *977#

By Getrude Mathayo / Published July 16, 2021 | 4:16 pm




KEY POINTS

Under the USSD service, the company’s more than 1.8 million post-paid customers can now take advantage of the self-read option on *977# to submit their meter readings to get their actual monthly bills.


Tokens

Kenya Power, formerly Kenya Power and Lighting Company, is Kenya’s national electricity supplier. In recent years, the company has invented convenient methods for Kenyans to renew their electricity bills.

One of these is using meter tokens. Citizens are constantly seeking ways of how to load KPLC tokens to ensure an uninterrupted supply of power.

August 2020, Kenya Power introduced a service, under the *977# USSD code, which enables its prepaid and postpaid customers to manage their bills.

But there are also different platforms you can use to purchase your tokens in Kenya, which is great considering that the main KPLC paybill will sometimes experience delays.

Under the USSD service, the company’s more than 1.8 million post-paid customers can now take advantage of the self-read option on *977# to submit their meter readings to get their actual monthly bills.

Every month, customers who register for the self-read option will get a prompt asking them to submit their readings within the next three days.

Currently, most customers access Kenya Power’s services by calling the national contact center or by physically visiting offices across the country.

The USSD code decongests calls to the call center as it provides Kenya Power’s customers with an alternative way to access the company’s services.

The platform also enables pre-paid customers to purchase tokens and retrieve the last three purchased tokens, which is especially helpful in cases where the token messaging system is experiencing delays or when a customer has mistakenly deleted their token message.

The USSD code is part of innovative solutions that the Company is deploying to enhance service delivery, and improve customer experience by promoting interaction in a more reliable, affordable, convenient, and fast manner.

How to buy tokens from USSD:

  1. On your phone, dial *977#
  2. Select Prepaid Services or postpaid services
  3. Enter your Meter number
  4. Enter the amount of money you wish to spend
  5. Enter your MPESA pin and press send







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