Skip to content
Technology

Safaricom And Nairobi City County Partner To Digitize County Services

BY Soko Directory Team · March 9, 2023 04:03 pm

Safaricom (NSE: SCOM) and Nairobi City County have today signed a partnership to digitize the county’s services and operations. Under the partnership, Safaricom will develop and support the “My Nairobi App” as part of the “My Nairobi” hub that provides digital services and citizen engagement.

“This My Nairobi Hub will enable us to offer better services to the people of Nairobi. It offers a one-stop shop for Nairobi County residents and visitors to access services with multiple functionalities including making payments. Our partnership with  Safaricom will usher in a better experience not only in revenue aspects but real-time communication,” said the Governor of Nairobi County, Sakaja Johnson.

The “My Nairobi” hub will equally be available through other digital channels including on the M-PESA Super App, a website, and through a USSD shortcode for feature phone users. The hub will also include an engagement channel known as “Bonga na Sakaja” which will enable Nairobi residents to engage with the county and share feedback towards the improvement of services.

“Digitisation and technology have great potential to transform county Services providing citizens with increased convenience and local governments with more efficient operations and increased revenue collection. We are delighted to partner with Nairobi City County to develop the ‘My Nairobi App’ and to digitize their services and operations which will see increased service delivery at an affordable cost,” said Peter Ndegwa, CEO – of Safaricom.

In addition to the “My Nairobi” hub, Safaricom will support the county to design digital channels, integrating county backend services, and to develop a payment gateway and infrastructure to ensure the high availability of services.

Safaricom will also provide the county with calling and data solutions including a “closed user group” that provides discounted rates for calls between employees. Other solutions to be provided include revenue collection, parking management solutions, and green credits through Digifarm.

The partnership will also see the county benefit from solutions to provide healthcare to low-income residents and better integration with its other partners such as Kenya Medical Supplies Authority.

Other solutions in the partnerships include smart water systems under the smart city initiative, WiFi hotspots in low-income settlements and around bus stops, an Integrated Traffic and Parking Management Solution, and a Disaster Recovery Site for the county.

The partnership will run over the next two years with Safaricom providing the “My Nairobi Hub” and other digital solutions as value adds to the county, at no cost.

Soko Directory is a Financial and Markets digital portal that tracks brands, listed firms on the NSE, SMEs and trend setters in the markets eco-system. Find us on Facebook: facebook.com/SokoDirectory and on Twitter: twitter.com/SokoDirectory

Trending Stories
Government and Policy Understanding The Revised NTSA Traffic Offenses And Fines: A Guide For Safer Roads Steve Biko Wafula
Government and Policy TSC Releases New Requirements For Deployment Of P1 Teachers To Junior Secondary Getrude Mathayo
Investment Rendeavour Appoints New Board Chairman And Independent Directors Soko Directory Team
Market News Kenya Airways Resumes Trading At The NSE With A Bang, Price Ups 5.7% Standard Investment Bank
Headlines Why Health Insurance Is More Than A Policy—It’s A Promise Soko Directory Team
Related Articles
Technology Here Are The TBD Hackathon Winners At Africa Bitcoin Conference Soko Directory Team
Technology A Focus On The Future From A Reflection Of The Present In The Mobile Industry Soko Directory Team
East Africa How Artificial Intelligence (AI) Is Making Entrepreneurship Easier Soko Directory Team
Technology Decentralized AI Is The Only Way For Africa’s Path To Equitable Development And Global Leadership Soko Directory Team
Technology Samsung Galaxy A06 And Galaxy A16 5G Now Available In The Kenyan Market Soko Directory Team
Explore Soko Directory
Banking Blogging Commodity Watch Did you know Entertainment Entrepreneur's Corner Feature Government and Policy Headlines Investment Lifestyle Market News Money Opinion Press Releases Stock Watch Technology
Soko Directory Archives