KRA Deploys 1,400 Field Officers In An Enhanced Customer Support Framework

The Kenya Revenue Authority (KRA) deployed 1,400 Revenue Service Assistants across the country in an enhanced customer support framework. “This is anchored on KRA’s adoption of a more facilitative approach with taxpayers.”
The Field Officers are part of KRA’s reforms initiative aimed at enhancing productivity and culture, to deliver quality and friendlier services to taxpayers.
Read Also: Betting Sector Records 30% Revenue Growth As KRA Interlinks Firms To Tax System
The Field Officers have been equipped with knowledge and skills to handle tax-related processes through a capacity-building program comprising KRA core values and tax modules.
The Officers have been deployed at Tax Service Offices across the country and will support taxpayers in updating correct details on their iTax profiles, registration of trading businesses that are not registered with KRA, including the addition of applicable obligations, verification of details such as location, contact information and support taxpayers to comply with other tax regulations.
Read Also: You Can Now File Your KRA Returns On NCBA Now App
“Kenya Revenue Authority (KRA) informs the public that it has rolled out a Revenue Service Assistants (RSAs) program whose mandate is to support taxpayers with their compliance needs,” the notice reads. “The RSAs will provide on-site facilitation to taxpayers, which will involve physical visits to taxpayer premises within the country.”
KRA remains committed to supporting all taxpayers in their compliance journey and encourages the public to interact with the Field Officers and let them know how they can be of assistance.
The Authority also noted that the RSAs will have KRA staff identification cards and will wear uniforms for ease of identification.
“Additionally, the public can authenticate the staff details through USSD *572#, or use KRA Thibitisha which is available on the KRA website: www.kra.go.ke or through the KRA Mservice App,” the notice said.
Read Also: Humphrey Wattanga Mulongo Is The New KRA Boss
On the Deployment, Soko Analyst, an SME Owner says:
I support the move by @KRACare to increase the number of people paying taxes and the Field officers are a good idea. We need everyone to pay taxes not just salaried people. This way, we will:
1. Take politics seriously to ensure we vote in leaders who deserve to lead
2. Take…
— SokoAnalyst (@SokoAnalyst) September 26, 2023
About Soko Directory Team
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