Safaricom Expands MyCounty App To Kitui County

Safaricom (NSE: SCOM) has in partnership with Kitui County launched the MyCounty app platform aimed at digitizing county services for more efficient operations and increased revenue collection.

The platform will offer services such as payment for county services, revenue management systems, a citizen reporting and engagement tool, and solutions around agriculture, health, utility bills, and SME programs.

Over 400,000 users are accessing county services through the MyCounty app in the 11 currently onboarded counties. These include Nairobi, Makueni, Kitui, Busia, Samburu, Bomet, Narok, Kilifi, Uasin Gishu, Kajiado and Elgeyo Marakwet.

“We are proud to partner with Kitui County to extend the transformative power of technology to its great people. The launch of the MyCounty app platform in this county reflects our commitment to utilizing technology in making county services accessible and convenient for all, furthering our mission to connect, empower, and improve the lives of Kenyans. Our vision is to enable counties to offer a one-stop shop for their services and more so increase their service delivery at an affordable cost,” said Nicholas Mulila, Chief Corporate Security Officer, Safaricom PLC.

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The MyCounty App platform offers a comprehensive range of county services, including payment services such as parking, land rates, and single business permits. Additionally, it provides citizens with a platform for engaging with county leadership, reporting incidents, and utilizing the “Sema na Governor” feature, which facilitates direct communication with governors and sharing feedback for the improvement of county services.

“Today marks a significant step forward for Kitui County as we digitize our services to grow accessibility and efficiency in delivery. I believe that the MyCounty App platform will empower citizens to conveniently access our essential county services as we grow our source revenue. Today’s launch is, therefore, a testament to our dedication to improving the lives of our residents through digitization and technology. We thank Safaricom for their partnership and look forward to this innovation’s positive impact on our county,” said Dr Julius Malombe, Governor, of Kitui County.

Safaricom targets to roll out the MyCounty App platform to all 47 counties in Kenya while incorporating the unique elements specific to each county.

The App is accessible on different channels including a mini-App on the M-PESA Super App, Android App, iOS, Web, and USSD short code.

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