KRA Awarded For Outstanding Public Service Delivery

By Soko Directory Team / Published November 24, 2023 | 11:52 am



KRA

KRA has bagged three awards during the fourth edition of the Huduma Ombudsman Award ceremony. During the ceremony held at the KICC, KRA was recognized for leveraging technology to effectively meet information needs and its exemplary commitment to outstanding public service delivery.

One of KRA’s staff members was also individually recognized for commendable public service delivery.

KRA was awarded following the institution’s unwavering adherence to values and principles essential in public service. The award is attributed to KRA’s dedication to proactively disclosing information through its online platforms including the KRA website, KRA TV, and social media platforms. The Authority has also safeguarded the confidentiality of taxpayers’ information that is obtained in the course of administering tax laws.

Under the public service delivery, the Authority was nominated for leveraging technology to create public awareness, execute campaigns, and implement alternative dispute resolution.

Read Also: Empowering Kenya’s Future: The Crucial Role of KRA In Revenue Mobilization And Tax Compliance

Speaking during the award ceremony, KRA Deputy Commissioner for Marketing and Communication Ms. Grace Wandera attributed the awards to the consistent reforms KRA has implemented, both on policies and systems, geared towards modernizing its processes and continued inculcation of customer-oriented culture.

“KRA transformation strategy has continued to facilitate the realization of a modernized revenue administration. For example, the Authority has leveraged technology which has led to, reduced cost of compliance for taxpayers and enhanced efficiency in service delivery. This has also improved operational efficiency and access to taxpayer information.” Said Ms Wandera.

The Award initiated three years ago has proven to be an effective tool for injecting energy into the public sector and motivating public officers to devote themselves to public service.

The office of the Ombudsman said that officers and institutions awarded were identified after a rigorous selection process involving the submission of nominations by the public, analysis of the nominations, and verification by an inter-agency award advisory panel.

The Ombudsman said that KRA had taken significant strides to bolster accessibility and amplify awareness amongst taxpayers. It further stated that KRA has broadened its reach by establishing various service centers countrywide, which cater to the diverse needs of taxpayers. The Authority has also tailored its approach to accommodate MSMEs and small businesses. Such tailored initiatives aim to enhance the convenience and understanding of customers while promoting compliance.

KRA will continue scaling up our technology to enhance its service delivery and make the taxpaying experience better for all our customers.

KRA affirms its commitment to enhancing its technological capabilities to elevate service delivery and create a more seamless and enhanced experience for all its customers.

Read Also: KRA Collects Ksh 18.7 Billion From Kenya -Japan Trade




About Soko Directory Team

Soko Directory is a Financial and Markets digital portal that tracks brands, listed firms on the NSE, SMEs and trend setters in the markets eco-system.Find us on Facebook: facebook.com/SokoDirectory and on Twitter: twitter.com/SokoDirectory

View other posts by Soko Directory Team


More Articles From This Author








Trending Stories










Other Related Articles










SOKO DIRECTORY & FINANCIAL GUIDE



ARCHIVES

2024
  • January 2024 (238)
  • February 2024 (227)
  • March 2024 (11)
  • 2023
  • January 2023 (182)
  • February 2023 (203)
  • March 2023 (322)
  • April 2023 (298)
  • May 2023 (268)
  • June 2023 (214)
  • July 2023 (212)
  • August 2023 (257)
  • September 2023 (237)
  • October 2023 (266)
  • November 2023 (284)
  • December 2023 (176)
  • 2022
  • January 2022 (293)
  • February 2022 (329)
  • March 2022 (358)
  • April 2022 (292)
  • May 2022 (271)
  • June 2022 (232)
  • July 2022 (278)
  • August 2022 (253)
  • September 2022 (246)
  • October 2022 (196)
  • November 2022 (232)
  • December 2022 (167)
  • 2021
  • January 2021 (182)
  • February 2021 (227)
  • March 2021 (325)
  • April 2021 (259)
  • May 2021 (285)
  • June 2021 (272)
  • July 2021 (277)
  • August 2021 (232)
  • September 2021 (271)
  • October 2021 (305)
  • November 2021 (364)
  • December 2021 (249)
  • 2020
  • January 2020 (272)
  • February 2020 (310)
  • March 2020 (390)
  • April 2020 (321)
  • May 2020 (335)
  • June 2020 (327)
  • July 2020 (333)
  • August 2020 (276)
  • September 2020 (214)
  • October 2020 (233)
  • November 2020 (242)
  • December 2020 (187)
  • 2019
  • January 2019 (251)
  • February 2019 (215)
  • March 2019 (283)
  • April 2019 (254)
  • May 2019 (269)
  • June 2019 (249)
  • July 2019 (335)
  • August 2019 (293)
  • September 2019 (306)
  • October 2019 (313)
  • November 2019 (362)
  • December 2019 (318)
  • 2018
  • January 2018 (291)
  • February 2018 (213)
  • March 2018 (275)
  • April 2018 (223)
  • May 2018 (235)
  • June 2018 (176)
  • July 2018 (256)
  • August 2018 (247)
  • September 2018 (255)
  • October 2018 (282)
  • November 2018 (282)
  • December 2018 (184)
  • 2017
  • January 2017 (183)
  • February 2017 (194)
  • March 2017 (207)
  • April 2017 (104)
  • May 2017 (169)
  • June 2017 (205)
  • July 2017 (189)
  • August 2017 (195)
  • September 2017 (186)
  • October 2017 (235)
  • November 2017 (253)
  • December 2017 (266)
  • 2016
  • January 2016 (164)
  • February 2016 (165)
  • March 2016 (189)
  • April 2016 (143)
  • May 2016 (245)
  • June 2016 (182)
  • July 2016 (271)
  • August 2016 (247)
  • September 2016 (233)
  • October 2016 (191)
  • November 2016 (243)
  • December 2016 (153)
  • 2015
  • January 2015 (1)
  • February 2015 (4)
  • March 2015 (164)
  • April 2015 (107)
  • May 2015 (116)
  • June 2015 (119)
  • July 2015 (145)
  • August 2015 (157)
  • September 2015 (186)
  • October 2015 (169)
  • November 2015 (173)
  • December 2015 (205)
  • 2014
  • March 2014 (2)
  • 2013
  • March 2013 (10)
  • June 2013 (1)
  • 2012
  • March 2012 (7)
  • April 2012 (15)
  • May 2012 (1)
  • July 2012 (1)
  • August 2012 (4)
  • October 2012 (2)
  • November 2012 (2)
  • December 2012 (1)
  • 2011
    2010
    2009
    2008
    2007
    2006
    2005
    2004
    2003
    2002
    2001
    2000
    1999
    1998
    1997
    1996
    1995
    1994
    1993
    1992
    1991
    1990
    1989
    1988
    1987
    1986
    1985
    1984
    1983
    1982
    1981
    1980
    1979
    1978
    1977
    1976
    1975
    1974
    1973
    1972
    1971
    1970
    1969
    1968
    1967
    1966
    1965
    1964
    1963
    1962
    1961
    1960
    1959
    1958
    1957
    1956
    1955
    1954
    1953
    1952
    1951
    1950