KRA Awarded For Outstanding Public Service Delivery

KRA has bagged three awards during the fourth edition of the Huduma Ombudsman Award ceremony. During the ceremony held at the KICC, KRA was recognized for leveraging technology to effectively meet information needs and its exemplary commitment to outstanding public service delivery.

One of KRA’s staff members was also individually recognized for commendable public service delivery.

KRA was awarded following the institution’s unwavering adherence to values and principles essential in public service. The award is attributed to KRA’s dedication to proactively disclosing information through its online platforms including the KRA website, KRA TV, and social media platforms. The Authority has also safeguarded the confidentiality of taxpayers’ information that is obtained in the course of administering tax laws.

Under the public service delivery, the Authority was nominated for leveraging technology to create public awareness, execute campaigns, and implement alternative dispute resolution.

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Speaking during the award ceremony, KRA Deputy Commissioner for Marketing and Communication Ms. Grace Wandera attributed the awards to the consistent reforms KRA has implemented, both on policies and systems, geared towards modernizing its processes and continued inculcation of customer-oriented culture.

“KRA transformation strategy has continued to facilitate the realization of a modernized revenue administration. For example, the Authority has leveraged technology which has led to, reduced cost of compliance for taxpayers and enhanced efficiency in service delivery. This has also improved operational efficiency and access to taxpayer information.” Said Ms Wandera.

The Award initiated three years ago has proven to be an effective tool for injecting energy into the public sector and motivating public officers to devote themselves to public service.

The office of the Ombudsman said that officers and institutions awarded were identified after a rigorous selection process involving the submission of nominations by the public, analysis of the nominations, and verification by an inter-agency award advisory panel.

The Ombudsman said that KRA had taken significant strides to bolster accessibility and amplify awareness amongst taxpayers. It further stated that KRA has broadened its reach by establishing various service centers countrywide, which cater to the diverse needs of taxpayers. The Authority has also tailored its approach to accommodate MSMEs and small businesses. Such tailored initiatives aim to enhance the convenience and understanding of customers while promoting compliance.

KRA will continue scaling up our technology to enhance its service delivery and make the taxpaying experience better for all our customers.

KRA affirms its commitment to enhancing its technological capabilities to elevate service delivery and create a more seamless and enhanced experience for all its customers.

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