NCBA Bank Partners With CISI To Elevate Professional Standards Among Staff

NCBA Bank has partnered with the Chartered Institute for Securities & Investment (CISI) to enhance the professional skills of its employees, reinforcing its commitment to customer service excellence.

This collaboration aims to equip NCBA staff with the knowledge and tools necessary to provide superior financial guidance and tailor products and services to meet the unique needs of their diverse clientele, including both retail and corporate sectors.

In conjunction with the Capital Markets Authority (CMA) and Financial Sector Deepening Africa (FSDA), the CISI developed the Securities Industry Certification program, which provides a comprehensive introduction to the financial services sector. It focuses on investments from a global perspective, addressing both local and international markets, and covers essential financial principles and products such as assets and markets, equities, bonds, derivatives, and investment funds.

To date, NCBA has enrolled over 50 financial advisors in the program, ensuring that its staff are professionalized to global standards, uplifting the standards of banking in Kenya.

This recognition is timely, as the bank celebrates the 2024 Customer Service Week, themed Above and Beyond, highlighting the bank’s efforts in revolutionizing customer service.

The exercise marks a significant milestone in the bank’s commitment to developing a highly skilled and proficient team across wealth management, retail banking, custodial services, tech operations, compliance, and risk management business units to enhance overall customer experience.

“To remain a Leader in our industry and effectively serve our diverse client base, it is crucial that we continually build our staff’s capabilities. This will enable us to achieve our goals better and deliver on our commitment to empower our customers by aligning their needs with the right solutions,” said Mr. John Gachora, Group Managing Director and CEO, NCBA. “Our partnership with CISI reflects our dedication to providing rigorous, globally recognized training programs that align with the highest standards of professionalism and excellence.”

Kimacia Gitau, CISI’s East Africa Regional Representative, added, “Professionalism is vital for fostering trust, integrity, and upholding the highest ethical standards in the industry. It involves adherence to a code of conduct and ensures that financial advisors act in the best interest of their clients, ultimately leading to better outcomes. CISI’s mission is to promote these standards among practitioners in the securities and investments sector.”

By investing in this top-tier certification, NCBA underscores its leadership in the financial services sector and its continuous efforts to drive growth, build client trust, and maintain a competitive edge in wealth management and financial advisory for enhanced customer satisfaction

NCBA Bank encourages its employees to register for the Chartered Institute of Securities and Investments (CISI) certification.

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