Middle Income Earners Among the Highest Revenue Creators for NCBA BANK

NCBA Bank has singled out middle-income earners as  its most dynamic and highly valuable customer segment, with the group emerging as the leading contributor to the Group’s revenue, largely driven by growing participation in investment products.

Comprising largely of young, digitally savvy professionals, this group is steadily transitioning from traditional investment options such as land and property to more liquid and diversified wealth solutions, including equities, bonds, and structured funds.

Speaking during the second edition of Meet. Minglle and Money Talk session, NCBA Group Director Retail Banking, Denis Njau highlighted the bank’s role in supporting this shift.

“Last year, we noted that our middle-income clients became one of the largest contributors to our revenue growth. This trend reflects a more informed generation of entrepreneurs and professionals seeking expert guidance as they shift toward liquid assets that offer flexibility and faster growth.”

Insights from the bank’s wealth management and brokerage arm indicate that wealth management has moved from being a privilege of high-net-worth individuals into a growing necessity for the younger investors demanding hybrid solutions that combine digital access with expert guidance.

Market research further indicates that more than 70% of Kenyans are now actively rethinking their wealth-building strategies with many turning to investments, savings vehicles and property as pathways to financial security.

Commenting on this shift Denis Njau highlighted how young Investors today are increasingly demanding investment solutions that align with their risk appetite and financial goals.

“Young people are more keen on acquiring liquid assets to meet their financial goals and through our wealth management and brokerage solutions our role is to support, educate and empower them with advisory services that help them through this transition to build and protect their wealth,” he added.

As Kenya’s financial ecosystem matures, the convergence of technology, advisory, and increased financial literacy is expected to further accelerate participation in investment markets, positioning wealth management as a key driver of economic empowerment.

In this new ecosystem wealth is no longer about accumulation but about purpose, resilience, and impact. NCBA is keen on walking with their customers on this journey In line with the Ubuntu philosophy to empower them to make informed decisions, grow their investments, and build legacies that extend beyond the individual.

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