NTSA Announces New Directive On eLogbooks And Existing Vehicle Logbooks

The National Transport and Safety Authority (NTSA) has issued a fresh directive regarding electronic logbooks (eLogbooks), clarifying that printed paper logbooks will no longer be converted into digital versions.

In a statement released on Thursday, June 11, the authority outlined new procedures for the transition to the eLogbook system as part of its ongoing efforts to digitize motor vehicle registration services and enhance service delivery efficiency.

According to NTSA, eLogbooks will only be generated after a vehicle owner completes the required motor vehicle registration processes, submits an application, and pays the applicable fees.

The authority emphasized that the digital logbook will not be issued automatically to all existing vehicle owners.

NTSA Director General Nashon Kondiwa explained that the new system is designed to provide vehicle owners with secure and direct access to their registration documents through official government platforms.

“The eLogbook can only be accessed through your personal account on the NTSA Service Portal,” Kondiwa stated.

The authority further clarified that only registered motor vehicle owners will be able to download and access their eLogbooks. Vehicle owners are also encouraged to verify the authenticity of any eLogbook using the free NTSA Service mobile application or through the NTSA Service Portal.

The announcement comes amid growing public interest in the newly introduced digital registration system and concerns about the security of personal information during the transition period.

To address these concerns, NTSA warned motorists to remain vigilant against fraudsters and unauthorized individuals claiming to facilitate the issuance of eLogbooks.

In its advisory, the authority reiterated that it will never request personal information through unofficial communication channels such as social media platforms, WhatsApp messages, text messages, or any other informal means.

“We will never request your personal details via social media, WhatsApp, SMS, or any unofficial channels to send you an eLogbook,” NTSA said.

The authority stressed that any communication requesting sensitive information should be treated with suspicion and reported through official channels.

NTSA also assured the public that its officers are not permitted to download eLogbooks on behalf of vehicle owners. Additionally, no third-party agents, brokers, or intermediaries have been authorized to provide NTSA services or process eLogbooks for clients.

As a result, motorists have been urged to exercise caution and avoid sharing personal information with individuals or social media pages claiming to assist with the processing or issuance of digital logbooks.

The authority specifically warned vehicle owners against disclosing critical information such as their phone numbers, National Identity Card details, vehicle registration information, passwords, or account login credentials to third parties.

Such information, NTSA noted, could be used by fraudsters to gain unauthorized access to personal accounts or conduct fraudulent transactions. The latest clarification follows NTSA’s earlier communication regarding the rollout of the eLogbook system.

The authority had indicated that motorists who completed their registration applications before the official transition date would not be automatically migrated to the new digital system for those particular transactions.

This means that vehicle owners whose applications were finalized before the implementation date will continue using their existing documentation and will not receive an eLogbook unless they undertake a new registration-related process that qualifies under the updated framework.

However, NTSA noted that all applications submitted on or after June 10 will be processed under the new digital framework and will be issued with eLogbooks upon successful completion of the required procedures.

The introduction of eLogbooks forms part of NTSA’s broader digital transformation agenda aimed at modernizing transport services, reducing paperwork, enhancing document security, and improving access to vehicle ownership records.

The authority believes the move will streamline registration processes while minimizing cases of document loss, forgery, and fraudulent ownership transfers.

As the transition continues, NTSA has urged motorists to familiarize themselves with the new system and to rely solely on official NTSA platforms for information and services related to vehicle registration and eLogbook access.

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