NTSA Issues Fresh Guidance On Collection Of Unclaimed Logbooks, Licenses And Plates

The National Transport and Safety Authority (NTSA) has renewed its appeal to motorists across the country to collect their unclaimed physical logbooks, warning that thousands of the documents remain uncollected just months before the expiry of the official collection period.

In a public notice issued on Tuesday, July 14, NTSA urged all vehicle owners whose logbooks are ready for collection to visit the nearest NTSA office or any Huduma Centre without delay.

According to the Authority, motorists now have approximately five months before the December 2026 deadline, after which uncollected logbooks will no longer be retained.

NTSA emphasized that it will only keep printed physical logbooks for a maximum of six months after they have been issued. Any documents that remain uncollected beyond that period will be disposed of in line with the Authority’s document retention policy.

“It is five months to the deadline, and we urge all motor vehicle owners who still have their logbooks at NTSA offices to collect them as soon as possible to avoid any inconveniences,” the Authority said in its statement.

The renewed advisory forms part of NTSA’s ongoing efforts to streamline service delivery while reducing the growing backlog of uncollected official documents at its offices and Huduma Centres across the country.

The Authority noted that prompt collection of the documents will not only ease congestion at service centres but also help ensure motorists have immediate access to important vehicle ownership records whenever required.

To make the process more convenient, NTSA reminded the public that physical logbooks can be collected from its official offices as well as Huduma Centres located in all 47 counties. Motorists collecting the documents have been advised to carry their previous logbook together with a valid identification document for verification.

The Authority also clarified that there are no charges associated with collecting physical logbooks.

“Collection of logbooks is free. Carry the previous logbook and present your identification document at the collection centre or NTSA office for verification purposes,” NTSA stated.

Besides the appeal to collect physical logbooks, NTSA also directed Kenyans seeking updates on various transport documents to use its dedicated online status portal before visiting service centres.

The Authority encouraged applicants to verify whether their driving licences, physical logbooks and vehicle number plates are ready for collection through the online platform.

According to NTSA, the digital status checker is intended to improve service delivery by allowing applicants to confirm the availability of their documents remotely, thereby reducing unnecessary travel to NTSA offices and Huduma Centres.

The move is also expected to shorten queues at collection centres and improve efficiency in processing customer requests.

Motorists and other road users who require additional assistance have been advised to seek support through the Authority’s official customer care channels. NTSA said members of the public can send inquiries through its official email address, info@ntsa.go.ke, or contact the Authority via its customer care lines, 0709 932 300 and 0709 932 000.

In addition, the Authority encouraged Kenyans to follow and engage with its verified social media platforms on Facebook (@NTSAKENYA) and X (@ntsa_kenya), where it regularly posts service updates, public notices and responses to frequently asked questions.

The latest reminder follows an earlier public advisory issued on June 11, during which NTSA announced that all newly printed physical logbooks would only be stored for six months after issuance before being disposed of if left unclaimed.

The Authority has since maintained that the policy is aimed at improving records management while encouraging motorists to collect their documents promptly.

The renewed notice also comes amid growing concerns from a section of motorists who have raised questions over the procedures for collecting physical logbooks, driving licences and vehicle number plates.

Some applicants have complained about delays in confirming whether their documents are ready, prompting NTSA to encourage greater use of its online status verification platform to simplify the process.

With the December 2026 deadline drawing closer, the Authority has urged all affected vehicle owners to take advantage of the remaining months to collect their logbooks and verify the status of any pending applications to avoid inconvenience once the retention period lapses.

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