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Technology

A Helpful AI Must Know When to Call a Human

A customer explaining a missing delivery does not need a machine to pretend it has feelings. She needs it to

Steve Biko Wafula · Nov 11, 2026
Over 300 Thamuru Primary Learners to Benefit from Ecobank’s Digital Education Investment

More than 300 learners at Thamuru Primary School in Thika are set to benefit from a KES 1 million investment

Soko Directory Team · Nov 11, 2026
The Most Important Button in Kenya’s Digital Future May Be ‘Submit’

Some of Kenya’s longest journeys take place without anyone leaving their county. You collect a form, join a queue, get

Steve Biko Wafula · Nov 9, 2026
The ID Card That Finally Opened the Door to a Digital Life

Most of us rarely think about what happens when an identification document is considered the wrong kind of identification document.

Steve Biko Wafula · Nov 9, 2026
OPPO Reno16 Series Now Available in Kenya, Bringing Creative Imaging and Smarter AI

OPPO has announced the availability of the Reno16 Series in Kenya, a new generation of smartphones designed to support creative

Soko Directory Team · Nov 5, 2026
AI will only succeed if combined with human judgement, insight and wisdom, says Boutique Asset Managers

Combining AI capabilities with human judgement, insight and wisdom will create a sustainable and competitive advantage for asset management boutiques,

Soko Directory Team · Nov 4, 2026
Goodbye, Buffering! How Safaricom’s 21,000km Fibre Network and 1,879 5G Sites Are Building Kenya’s Digital Future

There are few things more humbling than trying to sound professional on a video call while your screen freezes with

Steve Biko Wafula · Nov 3, 2026
Your M-PESA Receipt Is Not Your Biography: How Safaricom Is Making Privacy and AI Work for Kenyans

Your phone number is not a public announcement. Your full identity is not an optional extra to be handed over

Steve Biko Wafula · Nov 3, 2026
Faster Fibre, Better Homes: What Safaricom’s Pata More Upgrade Means for Kenyan Households

If you pay for Safaricom Home Fibre on the entry-level Bronze plan, your connection is now up to 2.5 times

Soko Directory Team · Nov 3, 2026
Technology capability is a boardroom risk, not an HR line item

  By Nikki Germany Every quarter, Kenyan boards assess currency exposure, regulatory change, cybersecurity and other threats to enterprise value.

Soko Directory Team · Nov 2, 2026
Which TECNO Fits Your Needs? The 2026 Lineup, and the AI Called Ella Riding Along

Walk into any phone shop on Moi Avenue or Kimathi Street right now and you’ll see a wall of TECNO

Soko Directory Team · Oct 30, 2026
One Fraudulent Email, Millions at Risk: Why Businesses Need Cyber Protection

At 9.15 am on a Monday, a Nairobi-based distribution company receives an email that appears to come from one of

Soko Directory Team · Oct 29, 2026