AIG

By Steve Biko / Published March 3, 2015 | 3:36 am

AIG created the general insurance company in Kenya during 1972, then operating as ALICO General Division. Following the sale of the life business to a local company, ALICO General Division became AIG Kenya Insurance Co. Ltd in December 2004. It is a majority-owned subsidiary or American International Group, Inc, (AIG). One third of the company is locally owned.

The company has since become the second largest general insurance operation in the country. It responds to all general insurance needs of the business community as well as the public at large. The Company prides itself on its responsiveness and innovation in the field of general insurance. AIG Kenya’s product line covers all the conventional areas of insurance as well as some unconventional business areas such as Pension Trustee Liability and Sabotage, Terrorism, Product Tamper and Recall risks.

The range of Insurance products sold by AIG Kenya includes:

* Property
* General Liability
* Personal Accident
* Travel
* Directors & Officers
* Contractors All Risks
* Erection All Risks
* Marine Cargo
* Events Cancellation
* Professional Indemnity
* Motor
* Employer’s Liability
* Workmen Compensation
* Computers
* Bankers’ Blanket Bond and Bonds

The main distribution channels of the company are brokers and agents. The Mombasa office operates as a branch for AIG Kenya.

Claim Service

DRIVE-IN CLAIMS SERVICE
AIG Kenya has a facility through which lightly damaged vehicles are assessed on the spot and an estimated cost of repairs given. The facility known as the Drive-In Claims Service is located on the lower ground floor of AIG Kenya office on Mamlaka Road in Nairobi.

This Claims Service is open for AIG Kenya motor policyholders, who expect quicker and more efficient service. Vehicles damaged by accident but still drivable can be taken to the Drive-In bay where the damage will be quickly assessed and the motorists referred to one of AIG Kenya’s approved service providers to have the repairs done without the need for further negotiation. This is the first and only instant assessment service available in the Kenyan market.

FAST TRACK CLAIMS SERVICE
AIG Kenya prides itself in the efficient and unmatched claim settling process where claims of up to Kshs. 100,000 are disposed of within 2 working days, provided all supporting documents have been submitted by the Insured.

Pre-sales Services
AIG Kenya’s Pre-Sales services include motor vehicle valuations and risk assessment.

VISITS:
Our senior staff visits clients, agents and brokers to discuss the insurance needs of prospective clients.

RISK ASSESSMENT SURVEYS:
AIG Kenya’s senior technical staff conduct risk assessment surveys to assess risks and advise on loss prevention and control, resulting in better risks, renewable premiums and satisfied clients.

AA VALUATION AT SPECIAL RATES:
AIG Kenya has made special arrangements with the AA of Kenya who have established a valuations office in AIG Kenya offices which are manned by a senior valuer. Client vehicles are valued conveniently and at a reasonable cost.

Contacts
Nairobi Office
AIG House at Eden Square Complex, Chiromo Road
P.O. Box 49460, 00100
Nairobi, Kenya

Tel :
+ 254 20 3676000
+ 254 20 3751800

Celtel:
+ 254 735 338830
+ 254 735 338831

Safaricom:
+ 254 723 600400
+ 254 723 600500

Fax :
+ 254 20 3676001
+ 254 20 3676002

Email
aigkenya@aig.com

Mombasa Office
NSSF Building, Nkurumah Avenue
P. O. Box 88487, 80100
Mombasa, Kenya
Tel:
+ 254 41 2311996
+ 254 41 2223437
Fax + 254 041 2228004
Email aigkenyamsa@aigkenya.com
Tel: (020) 4447352, 4447353, 4442401
Fax: (020) 4447254
E-mail: westlands@abcthebank.com