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Government and Policy

How To Pay Your NSSF Contributions Via E-Citizen

BY Soko Directory Team · February 19, 2024 09:02 am

It is now official. NSSF contributions have to be made through the E-Citizen platform in a process that has been made simple, fast, and seamless.

Here is the process:

  1. Sign in to ecitizen.go.ke
  2. Locate “NSSF” on the Agencies section and click on it to access NSSF Services
  3. Select the service “Voluntary Contribution” or “Employer Payment”

Read Also: Guardians of Dreams: NSSF’s Crucial Role In Securing Kenya’s Vulnerable Workforce

Voluntary Contribution Service

  1. Select “Voluntary Contribution”
  2. Enter the NSSF Member Number
  3. Click “Validate”
  4. Enter Amount
  5. Click “Make Payment”
  6. Select the preferred Payment Mode and follow the instructions given
  7. Complete transaction.

For Employer Payment Service

  1. Generate a Unique Payment Number (UPN) from the NSSF E-Service portal
  2. Select “Employer Payment”
  3. Enter UPN
  4. Select the preferred Payment Mode and follow the instructions given
  5. Complete transaction.

Read Also: Don’t Wait, Start Saving Now: How NSSF Offers You The Best Benefits And Incentives

NSSF Members and Employers are further advised to make payments via USSD as follows:

Voluntary Contribution Service

  1. Dial *222#
  2. Select on Make Payment
  3. Select Option 2 – Enter Service Code
  4. Enter NSSFV
  5. Enter Member Number
  6. Enter the Amount to Pay
  7. To confirm payment, Select 1
  8. Enter MPESA PIN
  9. You will receive an MPESA confirmation SMS.

Employer Contribution Service

  1. Dial *222#
  2. Select on Make Payment
  3. Select Option 2 – Enter Service Code
  4. Enter NSSFE
  5. Enter UPN
  6. To confirm payment, Select 1
  7. Enter MPESA PIN
  8. You will receive an MPESA confirmation SMS.

Read Also: NSSF Set To Relaunch Haba Haba As Part Of Its Strategic Plan

NSSF Members and Employers are further advised to make payments via Paybill as follows:

  1. Voluntary Contribution – NSSFV-NSSFNUMBER e.g NSSFV-123456789
  2. Employer Contribution- NSSFE-Eslip NUMBER e.g NSSFE- 824001234567

NSSF can receive notification immediately after payment is made. To access NSSF services, please visit https://selfservice.nssf.or.ke or https://nssf.or.ke.

In compliance with the Kenya Gazette No. 16008 of 2022 and the Presidential Directive dated June 30, 2023, all other mobile money payment platforms have been discontinued. For further information please call our dedicated Toll Free contact on 0800 221 2744 or email info@nssfkenya.co.ke

Read Also: The NSSF New Enhanced Rates’ Discussion: Separating Chaff From Facts

Soko Directory is a Financial and Markets digital portal that tracks brands, listed firms on the NSE, SMEs and trend setters in the markets eco-system. Find us on Facebook: facebook.com/SokoDirectory and on Twitter: twitter.com/SokoDirectory

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