ABC Bank Recognised As The Best Bank in Customer Experience Among Tier 3 Banks

African Banking Corporation (ABC Bank) has been named the best  Bank in customer experience in Kenya during the 2026 Think Business Awards.

The Bank also won Best Bank in Internet Banking (1st Runner Up) and Best Bank in Sustainable Corporate Social Responsibility 2nd Runner Up, reaffirming ABC Bank’s commitment to providing customer-centric financial solutions, digital innovations and responsible banking.

Under the theme “Building strong, well-capitalised and fairly priced banks,” this year’s awards celebrated financial institutions that blend financial strength with real value for customers.  Speaking on the awards, ABC Bank Group Managing Director Shamaz Savani said the recognition affirms the Bank’s ongoing transformation journey. “Winning the Best Bank in Customer Experience award at this year’s Think Business Banking Awards reflects our commitment to building a resilient, digital-first bank that translates financial strength into real value for our stakeholders. Through solutions like ABConnect Internet Banking and our mobile banking platform, alongside impactful Corporate Social Responsibility initiatives, we continue to support businesses, individuals and communities to grow and thrive,” he said.

While expressing his appreciation to participating institutions and industry partners, Ochieng Oloo, the Chief Executive Officer of Think Business Limited, highlighted the future evolution of the awarding process, saying, “As we look forward to receiving feedback from participating banks on what worked well and where improvements can be made, we are taking steps aimed at strengthening the legacy of the Think Business Awards. Currently, we are piloting an AI tool designed to enhance submissions, which we expect to roll out next year to support banks in presenting stronger, higher-quality entries.”

Chief Judge Priscillah Mogaka said the 2026 awards attracted 160 submissions assessed by expert judges, adding that while this year’s entries reflected stronger digital transformation, capital growth and ESG reporting narratives, some banks fell short due to insufficient supporting data and limited evidence of customer impact.

ABC Bank’s recognition builds on a strong track record at the Think Business Banking Awards. In 2025, the Bank was named Most Customer-Centric Bank, while in 2024 it earned 2nd Runner Up positions in both Best Bank to Borrow From and Best Bank in Product Marketing categories. This year’s accolades underscored the Bank’s continued focus on strengthening operational foundations, enhancing service delivery and accelerating digital innovation to meet the evolving needs of customers, businesses and communities.

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