All NSSF Pending Claims To Be Fast-Tracked, Says The CEO

The National Social Security Fund (NSSF) will fast-track all pending claims as it moves to streamline operations toward having members access their claims on a single day. This is according to the announcement made by the CEO, David Koros.

The Fund has extended an invitation to anyone who has any pending claims to come forward to enable them to process their claims promptly.

“The benefits should be paid within 24 hours, and we are going to do all that is needed, including going digital and using a mobile app that will see benefits paid within a day of launching the claim,” he said.

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According to the CEO, NSSF has identified some of the priorities and rules that will enable them to run the NSSF company fairly by ensuring that they process claims in a timely manner.

“As NSSF, we plan to recruit new members in our short-term strategy; we are working on the modalities, and once we have them finalized, we will roll them out,” said Koros.

NSSF is now in the process of developing a customer-centric performance-based culture to ensure that they have a focus, thus moving their employees’ satisfaction to a level of 95 percent.

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“We want to take our services to the grassroots, to the people who are not registered as members of NSSF. This will be facilitated by digitization, which will ensure that all our records exist on digital platforms,” said the CEO.

He explained that his vision is to grow and double the fund from the current Sh300 billion to a target of Sh600 billion in three years.

NSSF has seen more Kenyans contributing for their future, taking advantage of the new enhanced rates. The social security contributions in respect of an employee increased from a flat rate of KES 200 per month to a total contribution of 12% of Pensionable Earnings distributed evenly between employer and employee (6% by employers and 6% by employees).

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