I&M Bank

History

I&M Bank was founded in 1974 as a financial services company and later converted to a commercial bank.

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.  Started in 1974, it evolved from a community financial institution to a publicly listed major regional commercial bank offering a full range of corporate and retail banking services.

From June 2013, I&M Bank shares are publicly traded in the Nairobi Stock Exchange through the acquisition of its entire shareholding by I&M Holdings Ltd, a publicly listed company.

I&M Bank is a dominant player in the Kenyan market that has been consistently growing, and is innovative in terms of the type and range of products and services it offers.

Two leading European development financial institutions Proparco (French) and DEG (German) own approximately 10.68% of I&M Holdings, the holding company of I&M Bank Ltd. In addition, I&M Bank has a technical support agreement with International Finance Corporation for staff training, product development and risk management. I&M Bank also enjoys medium term foreign currency credit facilities from Proparco, DEG and FMO.

I&M Bank’s international correspondent banks include major multinational banks such as Citibank, HSBC, Standard Chartered Bank, ICICI Bank, Standard Bank of South Africa, ABSA Bank, Barclays Bank, Commerzbank, UBS and BHF Bank.

I&M Bank’s international network includes Bank One Limited (Mauritius), I&M Bank Tanzania Limited and Banque Commerciale du Rwanda.

I&M Group

I&M Bank Limited is also the flagship company of the I&M Group of Companies a leading corporate group in East Africa. The Group has a major presence in Banking and Insurance, Manufacturing and Real Estate. Apart from the Bank, the group also owns GA Insurance Company – popularly known as GA. GA is one of the oldest insurance companies operating in Kenya specialising in all classes of general insurance. Having its parentage from General Accident UK, it was incorporated as Kenyan Insurance Company in 1979. Enjoying its presence over 50 years, GA has earned its standing as one of the reputable insurance companies in Kenya.

I&M Bank also owns 50% of a bank in Mauritius – Bank One Limited an acquisition made jointly with the CIEL group of Mauritius, which is one of the largest and most reputable business groups in Mauritius. Bank One, with its customer base of over 50,000, a branch network of 15 branches in Mauritius, and a staff complement of 225 is a fast growing commercial bank in Mauritius

Vision

To become a company where the best people want to work. The first choice where customers want to do business, and where shareholders are happy with their investment.

Mission

To be partners of growth for all our stakeholders. We will achieve this through:

• Meeting our Customers’ expectations.
• Motivating & developing every employee.
• Enhancing shareholder value.

Culture

“Nurture a culture of fairness to our partners”.
This is with regard to three key relationships:

• Employee – Employer.
• Customer – Bank.
• Shareholders.

Objectives
FOR OUR CUSTOMERS TO SAY WITH PRIDE: MY BANK
OUR STAFF TO SAY WITH A SENSE OF ATTACHMENT AND PRIDE: I WORK FOR I&M BANK
FOR OUR SHAREHOLDERS TO SAY: I OWN I&M BANK SHARES

Strategy

• Consciously develop an image of an institution genuinely interested in long term relationships – being proactive and responsive to customers’ requirements and expectations.
• Provide the highest quality of service consistently with warmth and friendliness so that customers genuinely feel comfortable.
• Offer value for money to our customers in terms of products and services.
• Be recognized for ethical practices and fully respect rules and regulations.
• Be recognized as a Company with clear procedures and well developed internal systems to foster an efficient delivery platform for products and services.
• Be perceived as an Institution, which has fresh ideas and is keeping pace with technology to improve product delivery standards.
• Be recognized for providing congenial working atmosphere where there is mutual respect for each other.
• Be an organization, which strives to attract talented professionals through a dynamic human resources policy, which is based on:
  •  having a fair reward policy and career planning.
  •  showing no bias towards race, or religion or ethnic background.
  •  Providing an enabling environment to bring out the best from its most valuable resources.
  •  Interacting and close understanding at all levels.
  •  creating an environment where work is a pleasure, a challenge and not a burden.
  •  being an employer who encourages its employees to enrich standards either through education, training, or other support. The employee feels assured that the employer will standby when really needed.
  •  having good communication to keep staff abreast of the broader picture to make each one a part of the organization and its aspirations. This is also to promote feedback and suggestions to make the organization more efficient and being profitable and a HAPPIER PLACE.

Partners

We value and respect our various national and international partners as they help us manage and grow our business… and yours. They include:

• GA Life
• GA Insurance Limited
• Kenya Bankers Association
• The Tamarind Group
• The Ciel Group
• DEG
• Proparco

I&M Bank’s quality and impressive growth as well as progressive management practices have been recognised with many awards over the years.

We are a regular recipient of several awards in the annually held Banking Awards Ceremony in Nairobi, including several awards for Product Innovation and for the Most Efficient Bank. We have also been recognised with several awards in Company of the Year awards in every year that we have participated in them.

The Banking Awards

2015

Categories:

Best Bank in Kenya – Tier 2 – Winner

Best Bank in internet banking – Winner

Most Efficient Bank – 2nd Runner up

The Banking Awards

2014

Categories:

Best Bank in Internet Banking – Winner (I-Click Internet Banking )

Best Bank Tier 2 – 1st Runner Up

The Banking Awards

2013

Categories:

Best Bank Tier 2 – 3rd Position

The Banking Awards

2012

Categories:

Best Bank in Product Innovation – Winner (Step-Up Home Loan Product)

Best Bank Tier 2 -1st  Runner Up

Most Efficient Bank – 2nd Runner Up

The Banking Awards

2011

Categories:

Best Bank in Product Innovation – Winner (M-PESA Prepaid Visa card )

Best Bank Tier 2 – 1st Runner Up

Most Efficient Bank – 2nd Runner Up

The Banking Awards

2010

Categories:

Best Bank in Technology Use -2nd Runner Up

The Banking Awards

2009

Category:

Best Bank in Product Innovation -1st Runner Up ( Recurring Deposit)

The Banking Awards

2008

Categories:

Most Efficient Bank – Winner

Best Bank in Product Marketing –1st  Runner Up (NextGen Account)

The Banking Awards

2007

Category:

Most Efficient Bank –  Winner

The Banking Awards

2006

Category:

Most Efficient Bank –  2nd Runner Up

Company of the Year Awards (COYA)

2005

Category:

Corporate Planning Management

Information Management

Branches

Our 30 branches are located in business and residential locations at all major financial centres in Kenya – Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, Nyeri and Malindi. In Nairobi, we are in 19 locations. Our branches are built to the highest standards of convenience, comfort and aesthetics and every one of them has a 24 hour ATM.

Our customers have access to thousands of ATMs in Kenya and millions worldwide through our memberships in the Kenswitch Bank ATM network and VISA network.   Besides the ATM’s located at our branches, we also have several off-site ATM locations.

• Kenyatta Avenue

I&M Bank Tower, Kenyatta Avenue, P.O. Box 30238 – 00100 Nairobi GPO, Kenya
Tel: 254-20-3221001
Cell: 0719 088 001,0732 100001,0753 221001
Fax: 254-20-2212947,2216732
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 9.00 am to 5.00 pm Weekend: Saturday, Timings: 10.00 am to 12.00pm Weekly Off: Sunday

• Karen

Karen Office Park , Langata Road, Address: P.O. Box 30238 – 00100 Nairobi GPO, Kenya 
Tel: 254-020 3221008 / 883768
Cell: 0719 088 008, 0732 100 008, 0753 221008
Fax: 254-020 883789
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday : Monday to Friday, Timings : 9.00 am to 4.00 pm Weekend : Saturday, 9.30 am to 12.30 pm WeeklyOff : Sunday,

• 2nd Ngong

I&M Bank House, 2nd Ngong Avenue P.O. Box 30238 – 00100 Nairobi GPO,Kenya
Tel: 254-20-2711994-8,3221002
Cell: 0719 088 002, 0732 100002, 0753 221002
Fax: 254-20-32713757/2716372
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 9.00 am to 4.00 pm Weekend: Saturday, Timings: 10.00 am to 12.00pm Weekly Off: Sunday

• Sarit Centre

1st Floor Sarit Centre, Westlands P.O. Box 30238 – 00100 Nairobi GPO,Kenya
Tel: 254-20-4449675, 3221003
Cell: 0719 088 003, 0732 100003, 0753 221003
Fax: 254-20-3748080
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings : 9.00 am to 4.00 pm Weekend: Saturday, 10.00 am to 3.00 pm Weekend: Sunday, 10.00 am to 2.00 pm

• Biashara Street

Ansh Plaza P.O. Box 30238 – 00100 Nairobi GPO,Kenya
Tel: 254-20- 2223168, 3221004
Cell: 0719 088 004,0732 100004,0753 221004
Fax: 254-20-2221679
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday : Monday to Friday, Timings : 9.00 am to 4.00 pm Weekend : Saturday, 9.00 am to 11.30 am Weekly Off : Sunday

• Industrial Area

K.C.C Building,Changamwe Road P.O. Box 30238 – 00100 Nairobi GPO,Kenya
Tel: 254-20-3221006, 6533704
Cell: 0719 088 006,0732 100006,0753 221006
Fax: 254-20-533395
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday : Monday to Friday, Timings : 9.00 am to 3.30 pm Weekend : Saturday, 9.00 am to 12.00 pm Weekly Off : Sunday

• Langata Link

Langata Link Complex,Langata South Road P.O. Box 30238 – 00100 Nairobi GPO,Kenya
Tel: 254-20-3221015, 8097020
Cell: 0719 088 015,0732 100015,0753 221015
Fax: 254-20-8097022
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 9.00 am to 4.00 pm Weekend: Saturday, 9.30 am to 12.30 pm Weekly off: Sunday

• Valley Arcade Branch

Kenol Kobil Station, Gitanga Road P.O. Box 30238 – 00100 Nairobi GPO, Kenya
Tel: 254-20-3221016,3862051
Cell: 0719 088016, 0732 100016
Fax: 254-020 3862053
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 9:00 am to 4:00 pm Weekend: Saturday, 10:00 am to 3:00 pm Weekly off: Sunday

• Panari Sky Centre

Mombasa Road P.O. Box 30238 – 00100 Nairobi GPO, Kenya
Tel: 254-020 828206/ 20- 3221009
Cell: 0719 088009 ,0732 100009,0753 221009
Fax: 254-020 828209
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday : Monday to Friday, Timings : 9:00 am to 4:00 pm Weekend : Saturday, 9:00 am to 12:30 pm Weekly Off : Sunday

• Parklands

Centre Point, Parklands Road P.O. Box 30238 – 00100 Nairobi GPO, Kenya
Tel: 254-020 374 1090/ 322 1010
Cell: 0719 088010 ,0732 100010, 0753 221010
Fax: 254-020 374 1395
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday : Monday to Friday, Timings : 9:00 am to 4:00 pm Weekend : Saturday, 10:00 am to 3:00 pm Weekly Off : Sunday

• Wilson Airport

Pewin House, Wilson Airport P.O. Box 30238 – 00100 Nairobi GPO, Kenya
Tel: 254-020 3221011, 6001262
Cell: 0719 088011, 0732 100011,0753 221011
Fax: 254-020 6001259
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday : Monday to Friday, Timings : 9:00 am to 4:00 pm Weekend : Saturday, 10:00 am to 12:00 pm Weekly Off : Sunday

• Ongata Rongai

Maasai Mall, 1st floor, Ongata Rongai P.O. Box 30238 – 00100 Nairobi GPO, Kenya
Tel: 254-020 352 2035/3221012
Cell: 0719 088012 , 0732 100012,0753 221012
Fax: 254-020 352 2036
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 09:00 am to 4:00 pm Weekend: Saturday, 09:00 am to 1:00 pm Weekly Off: Sunday

• South C

South C Shopping Centre P.O. Box 30238 – 00100 Nairobi GPO, Kenya
Tel: 254-020 3221013/605664
Cell: 0719 088013 , 0732 100013,0753 221013
Fax: 254-020 605665
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 9:00 am to 4:00 pm Weekend: Saturday, 10:00 am to 1:00 pm Weekly Off: Sunday

• Riverside Drive Branch

Hanover, 14 Riverside, Riverside Drive P.O. Box 30238 – 00100 Nairobi GPO, Kenya
Tel: 254-020 3221019
Cell: 0719 088019 , 0732 100019,0753 221019
Fax: 254-020 321968
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 9:00 am to 4:00 pm Weekend: Saturday, 10:00 am to 3:00 pm Weekly off: Sunday

• Nyali

Nyali Cinemax,Main Nyali Road P.O. Box 86357-80100 Mombasa, Kenya
Tel: 254-020 3221014,2600300-2
Cell: 0719 0880014/ 0732 100014 / 0753 221014
Fax: 254-20-41-2600303
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday , Timings: 9.00am to 4.00 pm Saturday: 10.00am to 4.00pm Sunday: 10.00am to 3.00pm

• Mombasa

Biashara Building,Nyerere Road P.O. Box 86357 – 80100 Mombasa,Kenya
Tel: 254-41-2226691-3/20 – 3221005
Cell: 0719 088005, 0732 100005,0753 221005
Fax: 254-41-2225197
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday : Monday to Friday, 8:30 am to 4:00 pm Weekend : Saturday, 9:00 am to 12:00 pm WeeklyOff : Sunday

• Kisumu

Bon Accord House, Oginga Odinga Street, P.O. Box 424 – 40100, Kisumu, Kenya
Tel: 254-57 – 2023980, 2022653, 20-3221007
Cell: 0719 088007, 0732 100007 ,0753 221007
Fax: 254-57-2022657
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday : Monday to Friday, 9:00 am to 5:00 pm Weekend : Saturday, 9:00 am to 1:00 pm WeeklyOff : Sunday

• Nakuru

Polo Centre, Kenyatta Avenue, P.O. Box 18445 – 20100 Nakuru, Kenya
Tel: 254-20 3221018
Cell: 0719 088018 / 0732 100018 / 0753 221018
Fax: 254-20-3221967
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday , Timings: 9.00am to 5.00 pm Weekend: Saturday, 9.00am to 3.00pm Weekly off: Sunday

• Eldoret

Ground Floor, Zion Mall, Uganda Road P.O. Box 9362-30100,Eldoret,Kenya
Tel: 254- 20-3221017
Cell: 0719 088017, 0732 100017 ,0753 221017
Fax: 254-53-2033250
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 9.00 am to 5.00 pm Weekend: Saturday, 9.00 am to 2.00 pm Weekly off: Sunday

• Changamwe Branch

Refinery Building 1st Floor, Refinery Road P.O.Box 86357-80100 Mombasa
Tel: 254-020 3221021
Cell: 0719 088 021, 0732 100 021, 0753 100 021
Fax: 254-20-3221971, 0732100971, 0719088971, 0753100971
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday : 8.30 am to 4.00 pm Weekend: Saturday : 9.00 am to 1.00pm Weekly Off: Sunday

• Kisii Branch

Royal Tower,Hospital Road P.O.Box 4474-40200 Kisii,Kenya
Tel: 254-20-3221020
Cell: 0719 088 020,0732 100 020,0753 221020
Fax: 254-20-3221970
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 9.00 am to 5.00 pm Weekend: Saturday, Timings: 9.00 am to 2.00pm Weekly Off: Sunday

• Malindi Branch

Pine Court Building, 1st Floor, Lamu Road opposite Nakumatt 
Tel: 254-20 3221022
Cell: 0732 100 022 , 0719 088 022 , 0753 100 022
Fax: 254-20 3221972
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 9:00 am to 4:00 pm Weekend: Saturday, 10:00 am to 2:00 pm Weekly off: Sunday

• Nyeri Branch

Hopewell Place, Ground Floor, Gakere Road
Tel: 254-20 3221023
Cell: 0732 100 023 , 0719 088 023 , 0753 100 023
Fax: 254-20 3221973
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 9:00 am to 4:00 pm Weekend: Saturday, 9:00 am to 1:00 pm Weekly off: Sunday

• Thika Branch

Ground Floor, 80 West Place, Opp. Tuskys Supermarket
Tel: (020) 3221024
Cell: 0732100024/0719088024/0753100024
Fax: (020) 3221974
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday : Monday to Friday, 9:00 am to 4:00 pm Weekend : Saturday, 9:00 am to 1:00 p.m WeeklyOff : Sunday

• Gigiri Branch

Gigiri Square, Ground Floor, United Nations Avenue, Nairobi
Tel: 254 020 3221025 
Cell: 0732 100 025/0719 088 025/0753 100 025
Fax: 254-020 3221975
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 9:00 am to 5:00 pm Weekend: Saturday, 9:00 am to 1:00 pm Weekly off: Sunday

• Mtwapa Branch

Mtwapa Mall, Ground Floor, Mombasa Malindi Road
Tel: (020) 3221026
Cell: 0732100026/0719088026/0753100026
Fax: (020) 3221976
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday : Monday to Friday, 9:00 am to 4:00 pm Weekend : Saturday, 10:00 am to 2:00 pm Weekly Off : Sunday

• Lavington Mall Branch

Lavington Mall, 1st Floor, off James Gichuru road
Tel: 254-20-3221027
Cell: 0719 088 027, 0732 100027, 0753 100027
Fax: 254-20-3221977
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday : Monday to Friday, 9:00 am to 4:00 pm Weekend : Saturday, 10:00 am to 3:00 pm Weekly Off : Sunday

• Kitale Branch

Mega Centre Mall, Ground Floor
Tel: 254-20-3221028
Cell: 0719 088 028, 0732 100028, 0753 100028
Fax: 254-20-3221978
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday : Monday to Friday, 9:00 am to 5:00 pm Weekend : Saturday, 9:00 am to 2:00 pm Weekly Off : Sunday

• Lunga Lunga Branch

First Floor, Lunga Lunga Mall, Lunga Lunga Road, Industrial Area
Tel: 254-20-3221029
Cell: 0719 088029, 0732 100029, 0753 100029
Fax: 254-020 3221979
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 9:00 am to 3:00 pm Weekend: Saturday, 9:30 am to 12:00 pm Weekly off: Sunday

• Yaya Centre Branch

Fourth Floor, Yaya Centre, Argwings Kodhek Road
Tel: 254-20-3221030
Cell: 0719 088030, 0732 100030, 0753 100030
Fax: 254-020 3221980
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday: Monday to Friday, Timings: 9:00 am to 4:00 pm Weekend: Saturday, 10:00 am to 3:00 pm Weekly off: Sunday, 10.00 am to 2.00pm

• Gateway Mall Branch

Gateway Mall, on Mombasa road (opposite to Kappa Oil Co Ltd and Syokimao railway station), Nairobi.
Tel: 254-020 3221031 
Cell: 0732 100 031 / 0719 088 031
Fax: 
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekdays 09:00am – 4:00pm Saturdays 09:00am – 1:00pm Sundays Closed

• Garden City Mall Branch

Garden City Mall, Thika Road 
Tel: 254-20-3221032
Cell: 0732 100 032 / 0719 088 032
Fax: 
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekday : Monday to Friday, Timings : 9.00 am to 4.00 pm Weekend : Saturday, 10.00 am to 1.00 pm , Sunday : 10.00 am to 1.00 pm

• Milele Mall Branch

Milele Mall, Ngong Town
Tel: (020) 3221033
Cell: 0732 100 033 / 0719 088 033
Fax: 
Email: invest@imbank.co.ke
Operating Days and Hours:
Weekdays : 09:00am – 4:00pm Saturdays : 10:00am – 1:00pm Sundays : Closed

Off site ATMs

ATMs in Nairobi

• Shell Petrol Station

Location: Argwings Kodhek Road

• Oil Libya Petrol Station

Location: Limuru Road (At the Junction of 2nd Parklands Road)

• Thika Road Mall

Location: Thika Road

• Sarit Center

Location: Westlands

• Kenol Kobil

Location: Buru Buru

• Village Market

Location: Gigiri

• Gertrudes Children Hospital

Location: Muthaiga

• Diamond Plaza

Location: Parklands

• Taj Mall

Location: Embakasi

• Shell Petrol Station Waiyaki way

Location: Opp Safaricom Head Office

• Baba Dogo Road

Location: Shell Petrol Station

• City Stadium

Location: Shell Petrol Station

• Yaya Centre

Location: Ground floor

• The Mall, Westlands

Location: Shell Petrol Station, Opposite The Mall

ATMs outside Nairobi

• Sugarlands Plaza

Location: Opposite Nandi Arcade, Eldoret

• Tuskey’s, Bandari

Location: Around Haile Selassie avenue, Mombasa

• Oasis Mall

Location: Malindi

Contacts

Call Centre  +254 20 322 1000,  0719 088 000,   0732 100 000,  0753 100 000

Mail I&M Bank, P.O. Box 30238 – 00100,

Nairobi GPO, Kenya.