Diamond Trust Bank, a trend setter in digital branches in Kenya

Mobile platforms and the digital services that move across them are transforming Diamond Trust Bank’s growth leading it to increase its banking uptake of its services particularly in the mass market.

DTB’s uses of Alternative channels have reduced operating expenses and improved efficiency making them a key a key driver for diversification. This makes them to live upto its three pillars of: convenience – DTB was the first bank to provide seven-day banking with extended hours; access – this has been achieved by expanding the branch footprint and offering alternate channels such as internet and mobile banking; and responsiveness – addressing our customers’ needs.

In implementing its expansion strategy and strive to be one of the leading banks in terms of customer products and services including reaching out to the “unbanked” population, it has remain at the cutting edge of technology and innovation with the launch of the digital lobby at the Oval located in Westlands, Nairobi branch.

The lobby will enable customers to perform, without human interaction, bulk cash deposits with instant credit to account, cheque deposits, online banking and normal ATM withdrawals and deposits.

The 24 hour lobby is aimed at providing the most efficient and rewarding customer experience by delivering best-in-class service to its growing tech savvy customer base.