Masoko: Connecting the Smallest of Vendors to a Nationwide Market

By Bob Collymore

For centuries, trade has defined borders, moulded communities and broken barriers.

In the early days, smoke signals and drum beats may have been the first indication that people were willing to trade.

Later, using dug-out canoes and dhows, ocean liners, aircrafts, cars and more recently, through computers, the internet, and the mobile phone, humans have continuously worked to improve their means of exchanging goods and services.

One thing has remained constant throughout this evolution. The balance of power has typically favoured those groups that have the widest reach, the deepest pockets and who were logistically-savvy.

But there are some new rules of trade that are emerging, defined by an increasingly digital landscape. This means that anyone can now sell or buy, as long as they can access a platform.

And those platforms come in a growing number of formats these days.

From the mammoth e-commerce platform Alibaba, which is leveraging the latest in deep learning AI to deliver faster, further and better; to start-ups like Dfter, which exist solely on Instagram, the concept of the ‘platform economy’ is increasingly influencing the world of commerce.

Much of this growth will come from emerging markets. These are markets that are just starting to get a glimpse of the vast possibilities brought about by digital technologies as they become more connected.

According to Credit Suisse, online retail spending in these markets is expected to rise from the current USD 1 trillion to USD 2.5 trillion by 2025.

Over the next few years, emerging markets are going to be essential for e-commerce growth, as retailers in developed markets may soon reach saturation in terms of consumer growth.

For years, the biggest beneficiaries of this new Platform ecosystem have been the largest and biggest producers of goods and services.

We all know that the largest firms anywhere in the world today have the market power to purchase the best logistics services to move goods or pay for the best services, technologies or talent from anywhere in the world.

But there’s another more powerful story that’s unfolding.

This opportunity to use technology to open new doors for trade means that cottage industries, rural farmers, artistes and basically anyone who has access to a data connection can now participate in the global market from the comfort of their homes.

In an instant, the traditional barriers of trade like distance and language are being broken down and forming a new landscape for more inclusive and sustainable growth.

For instance, a kiondo weaver in Karatina Market, East Africa’s largest open air market who produces three kiondos a week can find any market across the world on her mobile phone without breaking the bank, thanks to the platform economy.

It’s the evolution of trade, and it means that we must adopt a new focus on how we can create a more equal world alongside this democratization of access, which is powered by new technologies.

To build more inclusive economies that can withstand the pressures of a changing world, business must work alongside governments to ensure that equitable growth for all does not get left behind by the e-commerce boom.

In fact, the e-commerce model lends itself more easily to sustainable thinking – because most small companies in emerging markets who are keen to get online will be able to define their own business norms and create business models that are beneficial to their communities. This convergence of technology and shifts in trade gives the world the opportunity to reboot its thinking around how to source and supply goods sustainably.

This realization is the underlying philosophy behind Masoko (Kiswahili for markets) which Safaricom launched a few months ago to link buyers to markets.

Masoko hopes to unlock the untapped e-commerce market in Kenya by connecting consumers, merchants and vendors to each other using a powerful online portal.

It offers customers the opportunity to make payments for services using M-PESA, enjoying the service’s speed, scale, security and reliability and reaches all market segments through the power of the mobile phone.

But the sweet spot lies with the people whose lives we can potentially impact. Because through our portal, a lady selling shea butter in the lakeside town of Kisumu has the opportunity to reach the world.

By leveraging the strength and reach of our network, our customer base, and a number of partnerships with vendors, we hope to create a solution that can power the next phase of growth for the Kenyan economy.

We hope to create a universal platform that will connect the smallest of vendors in Kenya to a nationwide market, sustainably.

When the story of the platform economy and the Internet of things is told; when the Fourth Industrial Revolution finally takes root, when the digital revolution plugs in full form into the exchange of goods and services, humanity might just have found a way of spreading economic of benefits to even those who have traditionally been at a disadvantage from not having large economies of scale.

Bob Collymore, is the CEO of Safaricom Limited. Article first appeared on his Linkedin page