National Bank Banks on Its Upgraded System to Enhance Customer Experience

The National Bank of Kenya is banking on its newly upgraded system to enhance their customer experience.

According to the bank, the Core Banking System Upgraded in their effort to offer their customers enhanced performance, flexibility and real-time interfaces.

“We upgraded our Core banking System in September 2017 from BankFusion Universal Banking (BFUB) to Fusion Banking Essence [FBE], the fifth and latest version of BankFusion Universal Banking (BFUB) system, which now enhances our technology platform in line with the Bank’s focus to improve customer experience and provide a wider range of product offering,” said the lender in a statement.

The new outfit offers enhanced performance, flexibility and real-time interfaces.

The bank also rolled out the Customized On-site Collections solution which has enabled National Bank to onboard clients like DHL, Kenya Airways, Africa Cargo Handling Ltd, Kenya Ports Authority and Kenyatta National Hospital to offer on-site cash collections. The On-Site Cash Collections solution basically transforms the customer’s cash office into a National Bank “branch” or collection agency point.

The solution ensures that the customer receives real-time deposits to their accounts with customized narrations to aid in their cash management process.

In the system, the bank also prides itself on Real Time M-Pesa Merchant Settlements where it has partnered with Safaricom Ltd to offer customer convenience in the mobile money space. National Bank mandate is to recruit merchants on the Lipa Na M-Pesa platform on behalf of Safaricom.

The merchant’s pay bill and till Numbers are then linked to a bank account held within National Bank to facilitate real-time settlements of all payments done to the tills and pay bill accounts. This solution has enabled M-Pesa merchants to receive real-time value to their bank accounts, thus improving ease of management of their business cash flows.

The service has also been extended to include the Changa na M-Pesa platform that provides fundraising for different purposes via M-Pesa. Thus the partnership enables the funds raised to be moved from the pay bill account to the owner’s bank account, hence ease of utilization.