Telkom Opens a New and Improved Retail Shop in Mombasa

Telkom has today officially opened its new and improved retail shop in Moi Avenue, Mombasa with a modern and fresh layout. The new structure was built with a digital customer in mind and it takes care of the customer journey from beginning to end.

“ICT sits at the heart of our vision to transform Mombasa into a vibrant, modern regional commercial hub which requires adequate and reliable connectivity that Telkom’s continued expansion into the county offers,” Mombasa County Governor, Hassan Joho said as he presided over the official opening.

According to the governor, the impact of Mombasa County on the economy cannot be argued and in the pursuit of an automated economy, all businesses should have access to adequate infrastructure and reliable Connectivity.

With the agenda of leveraging technology to automate services for the benefit of the people and businesses in Mombasa, the county government is increasingly automating business processes and making more services accessible online, besides e-business service and e-construction permit. Thie move is to enhance and broaden service delivery to the people in the region.

“The opening of our redesigned shop confirms our commitment to even further investment that matches the needs of Mombasa residents. This is not only a retail platform but also a customer experience center and is our 44th countrywide,” said Aldo Mareuse, Telkom’s CEO.

Mr. Mareuse noted the opportunities for synergies with the County Government of Mombasa recognizing ICT as a key economic driver in its quest to become a vibrant and modern regional hub. He said that Mombasa requires a robust and reliable connectivity to the rest of the world considering the strategic role it already plays as a key gateway in the national and regional economy.

Mombasa County’s role as the commercial hub of the Jumuiya ya Kaunti za Pwani initiative (JKP) – presents an opportunity to build on efficiencies for optimal operations, thereby attracting investment. The launch of the revamped retail center will therefore be a catchment for tailored experiences for both retail and corporate customers as well as the Public Sector.