Here Are 10 Things you Need To Know About Okoa Jahazi

Ever been on a call and you run out of credit? Or make an appointment and boom you run low on airtime? We all know how disappointing it gets. Safaricom’s Okoa Jahazi has always got your back.

What’s Okoa Jahazi?

It’s a service that allows Safaricom Prepay subscribers who meet the eligibility criteria to request an advance of mobile airtime in the amount of KSh 10, KSh 20, KSh 50, KSh 100, KSh 250, KSh 500, and KSh 1000 which amounts less the service charge credited to the prepaid account.

Here are the facts you need to know about Okoa Jahazi:

The service

the service allows a prepaid subscriber to request for advance airtime which is credited on their accounts.

After the provision of the service to the subscribers, Safaricom charges an advance fee of 10% on each request.

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Eligibility

In order for an individual to be able to access the Okoa Jahazi credit advance service, you must be a prepaid subscriber.

The amount requested must be equivalent to the airtime spent for the last seven days prior to the date of the request for the Credit Advance.

Have a balance of less than Ksh 2 in your account and have an active line meaning your line has not gone into expiry due to a failure to top up over a period of 180 days.

How to Request for the Service

In order to request for the Credit Advance, one is required to dial *131#, you will then receive a confirmation SMS message from Safaricom indicating that the Credit Advance has been credited to your account.

Once one has made the requests for a Credit Advance once made cannot be canceled.

You can request for the Credit Advance daily provided you have fully repaid the previous Credit Advance.

You can track your usage of the Credit Advance by dialing *144*4# and sending an SMS to 144.

Repayment of the Credit Advance

The following top-up methods will be valid for the purpose of repaying the Credit Advance: Scratch cards, Pre Pay Roaming Top-up using partner networks scratch cards in Tanzania, Uganda and Rwanda), M-PESA, 3rd party top-up, Sambaza, PINless Top-up (Bamba Poa).

The Credit Advance will be deducted from your subsequent top-up(s) until fully recovered.

You will be required to repay the Credit Advance within a period of 96 hours from when the Credit Advance amount was credited to your account. If you do not repay the Credit Advance within the said period, you will not be entitled to utilize the Okoa Jahazi Service for a period of seven (7) days following the expiry of the 96 hours. This will however not affect your right to access other Safaricom services provided you are compliant with the terms and conditions of that service or unless otherwise communicated by Safaricom

Usage

The Credit Advance amount can only be used to make Safaricom to Safaricom voice calls and SMS, Safaricom voice calls and SMS to other local networks, internet browsing, international calls, and international SMS.

Sambaza

You will not be able to Sambaza the Credit Advance amount to another subscriber.

Liability

Safaricom is not liable for any injury, loss or damage, whether foreseen or unforeseen resulting from any failure, interruption, delay, suspension or restriction in providing the Okoa Jahazi Service howsoever arising

Rights

Safaricom reserves the right to withdraw the Credit Advance from any particular subscriber at any time and to vary or amend any element of the Credit Advance any time without further notice

Terms and conditions

These terms and conditions may be varied or amended by Safaricom at any time and by continuing to use the Credit Advance you will be deemed to have read, understood and accepted such amended terms and conditions. The varied terms and conditions will be available on the Safaricom website www.safaricom.co.ke

Standard terms

The Credit Advance is not a resale service and Simu ya Jamii operators, airtime and key account dealers do not have access to the service for resale to subscribers.  The standard terms and conditions for the Safaricom Prepay services will apply to the Okoa Jahazi Service save where expressly varied by these terms and conditions.