A Statement From Stanbic Bank To Kenyans As Coronavirus Spreads

By Soko Directory Team / March 20, 2020 | 10:22 am




Stanbic Bank Kenya recognizes that we as a country are collectively affected by the Coronavirus disease (COVID-19). Kenyans are concerned about their personal health, that of their families and the community. We appreciate that the financial impact is already being felt across a wide range of sectors in our economy.

In line with the directive from the Central Bank of Kenya in a statement dated 18th March 2020, Stanbic Bank Kenya has put in place the following measures to mitigate the adverse financial impact of the Coronavirus pandemic on our customers.

We have implemented free transfers between M-Pesa and bank account on the Mobile app and USSD

We have waived account balance enquiry fees on mobile banking on both the app and USSD.

We will consider relief to borrowers on their personal loans based on their individual circumstances arising from the pandemic. To this end, we will review requests from borrowers for extension of their loan for a period of up to twelve months and we encourage all our clients who may wish to seek relief to contact their relationship manager or branches to initiate the process.

We will assess the impact of the pandemic on medium-sized enterprises and corporate borrowers and look to support them by considering extending and/ or restructuring their loans based on their respective circumstances.

We will be on hand to assist our customers in exploring, and will do our best to provide, any other financial solutions that will address their challenges and support them through this difficult period.

As a Bank, our preparedness and response activities are in place. Our efforts are primarily focused on ensuring the safety and well-being of our staff and customers as well as putting systems and capabilities in place to minimize business disruption to our clients and services.

Following the directive from the Kenyan Ministry of Health to keep social distance, we urge our customers to take advantage of all our digital platforms to carry out transactions and adopt those that will make their banking experience with us seamless, instant and safe. These include mobile banking and internet banking.  Our contact center will remain operational 24//7 in order to respond to any inquiries.

We have put in place hand sanitizers at the various customer touchpoints including ATMs, Cash Deposit Machines and banking halls across the country. Hand sanitization is now compulsory for everyone who walks into our branches and ATM centers, we are encouraging everyone to use them before using any customer touchpoints.

As a supplementary measure, we assure our customers of regular sanitization of all our facilities and venues including offices, banking halls, ATMs, and Cash Deposit Machines.

Again, the safety and security of all stakeholders are of paramount importance at this time.





About Soko Directory Team

Soko Directory is a Financial and Markets digital portal that tracks brands, listed firms on the NSE, SMEs and trend setters in the markets eco-system.Find us on Facebook: facebook.com/SokoDirectory and on Twitter: twitter.com/SokoDirectory

View other posts by Soko Directory Team


More Articles From This Author







Trending Stories










Other Related Articles










SOKO DIRECTORY & FINANCIAL GUIDE



ARCHIVES

2020
  • January 2020 (272)
  • February 2020 (310)
  • March 2020 (390)
  • April 2020 (322)
  • May 2020 (330)
  • 2019
  • January 2019 (253)
  • February 2019 (216)
  • March 2019 (285)
  • April 2019 (254)
  • May 2019 (272)
  • June 2019 (251)
  • July 2019 (338)
  • August 2019 (293)
  • September 2019 (306)
  • October 2019 (313)
  • November 2019 (362)
  • December 2019 (320)
  • 2018
  • January 2018 (291)
  • February 2018 (219)
  • March 2018 (278)
  • April 2018 (225)
  • May 2018 (238)
  • June 2018 (178)
  • July 2018 (256)
  • August 2018 (249)
  • September 2018 (256)
  • October 2018 (287)
  • November 2018 (284)
  • December 2018 (185)
  • 2017
  • January 2017 (183)
  • February 2017 (194)
  • March 2017 (207)
  • April 2017 (104)
  • May 2017 (169)
  • June 2017 (205)
  • July 2017 (190)
  • August 2017 (195)
  • September 2017 (186)
  • October 2017 (235)
  • November 2017 (253)
  • December 2017 (266)
  • 2016
  • January 2016 (165)
  • February 2016 (165)
  • March 2016 (190)
  • April 2016 (143)
  • May 2016 (245)
  • June 2016 (182)
  • July 2016 (271)
  • August 2016 (248)
  • September 2016 (234)
  • October 2016 (191)
  • November 2016 (243)
  • December 2016 (153)
  • 2015
  • January 2015 (1)
  • February 2015 (4)
  • March 2015 (166)
  • April 2015 (108)
  • May 2015 (116)
  • June 2015 (120)
  • July 2015 (148)
  • August 2015 (157)
  • September 2015 (188)
  • October 2015 (169)
  • November 2015 (173)
  • December 2015 (207)
  • 2014
  • March 2014 (2)
  • 2013
  • March 2013 (10)
  • June 2013 (1)
  • 2012
  • March 2012 (7)
  • April 2012 (15)
  • May 2012 (1)
  • July 2012 (1)
  • August 2012 (4)
  • October 2012 (2)
  • November 2012 (2)
  • December 2012 (1)
  • 2011
    2010
    2009
    2008
    2007
    2006
    2005
    2004
    2003
    2002
    2001
    2000
    1999
    1998
    1997
    1996
    1995
    1994
    1993
    1992
    1991
    1990
    1989
    1988
    1987
    1986
    1985
    1984
    1983
    1982
    1981
    1980
    1979
    1978
    1977
    1976
    1975
    1974
    1973
    1972
    1971
    1970
    1969
    1968
    1967
    1966
    1965
    1964
    1963
    1962
    1961
    1960
    1959
    1958
    1957
    1956
    1955
    1954
    1953
    1952
    1951
    1950