SWVL Finally Gets Nod To Continue Operations In Kenya

Bus-Hailing App SWVL has been allowed to resume operations in Kenya after a long period of push and pull between the company and the National Transport and Safety Authority (NTSA).

SWVL General Manager in Kenya Dip Patel made the announcement stating that the firm has resolved its issues with NTSA and has complied with all requirements set out by the agency.

“We are pleased that we have resolved all issues with the NTSA and that’s extremely important for us. Once we exit the lockdown, we will be able to steadily bring back our operations and we can now show our corporate customers that we have met all the regulatory requirements,” said Mr. Patel.

Swvl was forced to halt operations in Nairobi after NTSA accused its drivers of violating regulations when they engaged in commuter services and yet their License was meant for Tour Services.

Currently, the firm has halted its operations due to the Covid-19 pandemic which has prompted the Government to lockdown some areas where it could operate. Mr. Patel said operations will resume once the lockdowns are eased.

In the meantime, SWVL said it was in talks with NTSA to develop a regulatory framework that will cover the gaps that exist in the transport industry as well as improve the digital platforms in the sector.

“We have continued to engage with the NTSA to arrive at a framework that will support technology-enabled transport solutions and take Kenya to the next level. This is because, at the end of the day, our goals are the same,” Mr. Patel said.

“We both endeavor to develop an efficient transportation system for commuters that is safe, reliable, convenient, and affordable. We are excited to be able to continue our operations and we are very pleased about the consideration of the regulatory framework to incorporate technological developments coming up in the industry.”