By Nsunjo Erica
For starters, the chain of command refers to levels of authority in the company from the top position, such as a CEO or business owner, down to workers on the front line like cleaners.
A chain of command establishes company hierarchy which is meant to be respected by all employees of the company because violation of this hierarchy may negatively affect the company and employees.
Employers must ensure that people within the organization understand the chain of command through knowledge of who reports to who within departments, as well as the business as a whole to maintain order.
It is also advisable for companies to make a point of explaining the company’s organizational chain of command to new hires during the onboarding process, to avoid any form of confusion during operations.
Efficiency in Communication
An established chain of command creates efficiency when reporting problems or communicating with workers. Employers and Employees will know whom to approach first and last in case of any problem basing on their positional ranks.
A chain of command draws a respectful boundary amongst employees, Supervisors, and management. Employees will develop the need to respect one another based on their positions in the company, this hierarchy puts everyone in their respective positions.
Charge and Clarity
A chain of command helps everyone know which decisions they are allowed to make and which ones to present to their supervisors, this helps to create an environment that there is someone in charge. This can help to avoid uncertainty and chaos, which affects the morale of all workers in the organization.
Monitoring Of Responsivities
With implementation and respect of the chain of command, it gets easier to monitor all responsibilities because each department has a head to whom all must be reported to and consulted.
Having different areas of the business can improve accountability by giving everyone a different responsibility. Everyone has their own separate duties, and their own supervisor to keep them accountable.
Making decisions in any setting is simpler when the chain of command is followed, When members of an organization do not agree with one another, someone on an elite level within the chain of command can mediate the situation and make a final decision.