Skip to content
Market News

Standard Chartered Bank Names Best Digital Bank In Kenya

BY Soko Directory Team · January 25, 2021 01:01 pm

KEY POINTS

The survey had over 15,000 respondents, including 455 persons living with a disability (PWDs).

Standard Chartered Bank has been named the best overall bank 2020 in Kenya by the recently released Kenya Bankers Association 2020 Customer Service Survey.

The survey done by the association had over 15,000 respondents, including 455 persons living with a disability (PWDs), and covered all the Kenyan counties.

The bank also emerged as Overall Best in Responsiveness and Digital Experience in 2020 in the tier 1 category. This was based on feedback from 90 percent of respondents who ranked the various banks based on the quality of their digital banking offering and overall innovativeness.

The bank was lauded for a superior digital banking experience with convenience, efficiency, ease of usage, friendliness of user interface and security cited as the critical factors determining overall user experience.

Commenting on the Award, Edith Chumba, Standard Chartered Head of Consumer, Private, Business Banking for Kenya and East Africa said, “the award reflects the commitment that the bank has made to continuously evolve and grow with our clients for the long term. Our banking experience is pegged on a seamless and safe customer experience that meets clients at their point of need. Our clients are demanding faster and more convenient banking and the rapid adoption of our digital banking solutions is a clear indication that we are on the right path towards becoming a digital leader in the industry. We will continue to innovate and design digital products and services that accelerate growth and transformation of the banking experience across all our markets.’’

Remarking on findings from the survey that digital banking channels recorded the highest usage among customers, especially in the wake of COVID-19, she added, ‘’The pandemic accelerated digitization in most industries and the banking sector while being early adopters of technology, also had to acclimatize. While the changes driven by the pandemic have been drastic, financial institutions should take the opportunity to leverage technology and their resources to create partnerships, products, and services that are customized and relevant for consumers. Resilience and agility will be key for financial institutions going forward.’’

This is the third time that Standard Chartered has received the KBA best overall bank award and is a testament to the bank’s commitment to its customers through seamless services, customized products, and continuous innovation.

The Bank launched its digital banking platform in 2019 with more than 70 digitally accessible services to its customer, with its versatility granting the bank opportunity to further scale and introduce other functionalities to enable ease and convenience for customers. Today, 89 percent of retail banking transactions are conducted through non-branch channels, and close to 83 percent of the bank’s clients are utilizing the banks’ Straight2Bank platform

Soko Directory is a Financial and Markets digital portal that tracks brands, listed firms on the NSE, SMEs and trend setters in the markets eco-system. Find us on Facebook: facebook.com/SokoDirectory and on Twitter: twitter.com/SokoDirectory

Trending Stories
Headlines Are The SACCOS The Infinite Money Glitch Of Kenya? Soko Directory Team
Government and Policy Kenya Is Struggling With Debt As Modest Revenue Is Collected With Limited Development Investment Steve Biko Wafula
Entrepreneur's Corner Kenyan Clients Don’t Care Whether You’re In the ICU: The Brutal Truth Of Entrepreneurship Soko Directory Team
Government and Policy Saccos Clamp Down On Struggling Businesses, Recover Sh491 Million In A Ruthless Crackdown Soko Directory Team
Entrepreneur's Corner The Greatest Skill Everyone Should Master Is The Skill Of Knowing How To Manage Money Soko Directory Team
Related Articles
Market News KRA Hits One Trillion Mark, Records 4.3% Growth In Revenue Collection Soko Directory Team
Market News Banks Move To Lower Lending Rates Amid CBK Rate Cuts Soko Directory Team
Market News Safaricom’s M-PESA Hits 34 Million Customers In Kenya Soko Directory Team
Market News Savannah Clinker Withdraws Competing Offer For Bamburi Cement Soko Directory Team
Market News November PMI Expands To 50.9, CBK MPC Interest Rate Decision Tomorrow Soko Directory Team
Explore Soko Directory
Banking Blogging Commodity Watch Did you know Entertainment Entrepreneur's Corner Feature Government and Policy Headlines Investment Lifestyle Market News Money Opinion Press Releases Stock Watch Technology
Soko Directory Archives