WhatsApp Banking – How Does Absa Kenya Guarantee Data Security?

Digital transformation continues to impact our daily lives, and it keeps getting better; case in point, WhatsApp banking. WhatsApp began as a messaging platform, but in the fintech world, it has evolved to become a banking tool.

Absa Kenya recently introduced the country’s first WhatsApp banking solution, with a chatbot named Abby. The aim was to reach customers via a familiar channel – SMS.

Absa’s solution matches mobile money’s ease of use but offers more functionality. Its user experience allows for interaction with a customer in new and improved ways.

Abby by Absa brings the convenience of checking your bank balance, performing transactions, buying airtime, data bundles, and electricity, transferring cash from one account to the other, all on WhatsApp.

Security Features of WhatsApp Banking by Absa

1. GDPR Compliant

Through General Data Protection Regulation (GDPR), users can use WhatsApp with the utmost security and privacy features. The compliance ensures that there is no archiving of messages. Encryption and pseudonymization are effectively utilized thus providing a secure framework for data processing:

2. Encryption

WhatsApp data is secured through HTTPS and is highly encrypted. That means confidential information such as bank payments, balances, and receipts can be shared using the same interface.

3. User Can Opt-in and Opt-out

Consent from the end-user allows communication to occur through the platform. Through this action, the channel shares banking-related queries by using the opt-in methodology. They can, similarly, opt-out at any given time.

4. IT Secure

Any technology used for banking must ensure that the user’s vital information is safeguarded and that his or her data is safe. To ensure this security, the technology used by Absa Kenya for WhatsApp banking runs multiple transmissions to ensure security, runs penetrations tests, and enables vulnerability scans as and when required.

ALSO READ: Benefits Of WhatsApp Banking By Abby From Absa Bank

Why Consider Absa’s WhatsApp Banking Solution

Apart from the above features, Abby, Absa’s WhatsApp banking chatbot, is a great idea for you because:

• It allows you to maintain consistency with the bank through automation.
• It can work round the clock with minimal human intervention.
• The end-to-end encryption feature of WhatsApp API makes it completely secure and easy to use when it comes to sending and receiving confidential banking data.
• With 100% deliverability and a high response rate, Abby by Absa offers a seamless performance always.

That said whether it’s making payments, buying airtime, accessing account information, or answering general queries, Abby can do it for you! Here’s how you can easily get started with Abby by Absa Kenya.