Multichoice Kenya Opens New Branch, Offers After-Sale Support

Multichoice Kenya Thursday officially opened a new branch at Capital Center Mall in Nairobi. The opening of the new branch brought the physical touchpoint in the capital to four.

According to the giant company, the Capital Center branch will serve both DStv and GOtv customers and is located on the Ground Floor along Mombasa road.

The opening of the branch is a strategic move to ensure customers can easily access service points across the county. It will be open during the weekdays from 8 am – 9 pm and at weekends from 9 am – 9 pm.

“The Capital Centre Branch is the 4th branch that has been opened in Nairobi City – Bringing our services closer to you,” said the Multichoice Kenya Managing Director Nancy Matimu.

Our new Multichoice branch is located along Mombasa Road, at Capital Center on the ground floor. Open: Weekdays 8 am – 9 pm
Weekends 9 am – 9 pm#MCKCapitalCenterBranch pic.twitter.com/yEI1SdyjMN

— DStv Kenya (@DStv_Kenya) February 3, 2022

Capital Centre branch will offer a full range of services including payment of subscriptions, package upgrades and downgrades, decoder diagnostics and purchases, customer care support, software upgrades, repair or replacement of faulty decoders, consumer education (self-help service techniques), installation services, and purchase of accessories among others and will serve both residential and commercial customers.

The opening of the Capital Centre branch is a relocation of T-Mall branch which will no longer be operational. Customers can however still access a full range of services at JUWAM Service Centre located on the ground floor of T-Mall or through our digital platforms *423# or on the MyDStv and MyGOtv apps.

The Capital Centre is one among 10 MultiChoice Kenya branches with three others located in Nairobi at Greenspan Mall, Sarit Centre Mall, and Junction Mall, with one branch located in Nyeri, Mombasa, Ongata Rongai, Kisumu, Eldoret, and Nakuru respectively. Capital Centre branch will open daily from 8 am to 9 pm on weekdays and 9 am to 9 pm on weekends and 9 am to 5 pm on public holidays.

Spread the word, we are ready to serve our customers at the BRAND-NEW Capital Centre Branch.

We are open Weekdays: 8 am – 9 pm and Weekends 9 am – 9 pm. KARIBUNI!

Download #⃣MyDStv App or Dial ✳423# to buy, pay, reconnect, upgrade or clear errors. #MCKCapitalCenterBranch pic.twitter.com/9ATdo8o4Lb

— DStv Kenya (@DStv_Kenya) February 3, 2022

DStv and GOtv customers in Nairobi can now access sales and after-sales support at the new MultiChoice Kenya Capital Centre branch. The branch is located on the ground floor of Capital Centre and is centrally located to serve customers in Makadara, Southlands, Langata, Kitengela, parts of Athi-River and Syokimau, and surrounding areas.

Nancy Matimu, MultiChoice Kenya Managing Director while appreciating the support of Nairobi County said, “The opening of this new modern branch at Capital Centre will allow us to better serve our customers within Nairobi County. Our customers can expect a one-stop-shop experience whenever they visit this branch. We have kitted this branch with modern and advanced digital infrastructure systems that will ensure a superior one-stop-shop experience for all our DStv, GOtv, and commercial customers whenever they visit the branch.”

MultiChoice Kenya also serves its customers via a network of over 2,000 dealers, service agents, and accredited installers across the country.